Collections Analyst

Collections Analyst

Location:

Wilsonville, OR – Hybrid

We're looking for a Collections Analyst to manage a portfolio of customer accounts and ensure timely payment activity. This role partners closely with internal teams and customers to strengthen cash flow, reduce aging, and maintain a positive payment experience. In addition to core collections work, this person will support AR initiatives such as gathering updated customer contacts and required documentation. The ideal candidate is a strong communicator who can analyze trends, solve problems creatively, and build rapport with both internal teams and external partners.

• Review aging reports regularly, identify overdue accounts, and take appropriate follow‑up steps according to internal guidelines.
• Hold customers accountable to established payment terms and support the team's performance goals (aging, DSO, days‑to‑pay metrics).
• Lead a project to track down accurate AP contact information and obtain tax‑related documentation, ensuring all data is properly entered into internal systems.
• Organize check‑ins with customers to resolve discrepancies and address payment barriers.
• Use sound judgment when evaluating account behavior, determining next steps, and recommending strategies for assigned accounts.
• Communicate shifts in customer payment patterns, potential risks, or concerns to leadership and relevant internal teams.
• Prepare write‑off recommendations, including all supporting materials needed for approval.
• Provide leadership with regular updates on accounts aged 60+ days past due.
• Contribute to initiatives focused on improving collection efficiency and reducing delinquency.
• Work closely with cross‑functional partners and customers to maintain effective, solutions‑focused relationships.
• Identify opportunities to refine or enhance existing processes.
• Stay informed on industry changes or trends that may affect customer payment performance.
• Support a collaborative, accountable team environment.

• Bachelor's or Associate's degree, or 2‑3 years of hands‑on commercial collections experience.
• Experience with large ERP systems (SAP preferred but not required).
• Strong analytical skills and the ability to troubleshoot issues efficiently.
• Clear and confident communication skills, both written and verbal.
• Experience influencing stakeholders and navigating difficult customer conversations.
• Solid Excel capabilities (pivot tables, formulas, charts, etc.).
• Ability to work independently, manage competing priorities, and maintain high attention to detail.
• Collaborative mindset with a track record of establishing strong working relationships.
• Adaptability, professionalism, and a commitment to high‑quality work.

The individual may be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Salary range for the role is noted in this job posting; eligibility for discretionary bonuses may also apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact