Collections Analyst

We're looking for a Collections Analyst to manage a portfolio of customer accounts and ensure timely payment activity. This role partners closely with internal teams and customers to strengthen cash flow, reduce aging, and maintain a positive payment experience. In addition to core collections work, this person will support AR initiatives such as gathering updated customer contacts and required documentation. The ideal candidate is a strong communicator who can analyze trends, solve problems creatively, and build rapport with both internal teams and external partners.

• Review aging reports regularly, identify overdue accounts, and take appropriate follow‑up steps according to internal guidelines
• Hold customers accountable to established payment terms and support the team's performance goals (aging, DSO, days‑to‑pay metrics)
• Lead a project to track down accurate AP contact information and obtain tax‑related documentation, ensuring all data is properly entered into internal systems
• Organize check‑ins with customers to resolve discrepancies and address payment barriers
• Use sound judgment when evaluating account behavior, determining next steps, and recommending strategies for assigned accounts
• Communicate shifts in customer payment patterns, potential risks, or concerns to leadership and relevant internal teams
• Prepare write‑off recommendations, including all supporting materials needed for approval
• Provide leadership with regular updates on accounts aged 60+ days past due
• Contribute to initiatives focused on improving collection efficiency and reducing delinquency
• Work closely with cross‑functional partners and customers to maintain effective, solutions‑focused relationships
• Identify opportunities to refine or enhance existing processes
• Stay informed on industry changes or trends that may affect customer payment performance
• Support a collaborative, accountable team environment

• Bachelor's or Associate's degree, or 2-3 years of hands‑on commercial collections experience
• Experience with large ERP systems (SAP preferred but not required)
• Strong analytical skills and the ability to troubleshoot issues efficiently
• Clear and confident communication skills, both written and verbal
• Experience influencing stakeholders and navigating difficult customer conversations
• Ability to work independently, manage competing priorities, and maintain high attention to detail
• Collaborative mindset with a track record of establishing strong working relationships
• Adaptability, professionalism, and a commitment to high‑quality work

Salary range and benefits will be determined based on experience, location, and other factors. Eligible employees may receive discretionary bonuses and participate in medical, dental, and vision benefits, as well as the company’s 401(k) retirement plan.

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) are committed to the full inclusion of all qualified individuals and do not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristic as required by applicable law.

The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact  Workplace discrimination is illegal.