Inside Sales Manager

Job Title: Inside Sales & Service Manager

Pay & FSLA Status: Competitive Compensation, D.O.E.;
Salary exempt

Regular Schedule & Shift: Monday – Friday;
Day shift

Regular Weekly

Hours:

Full-time/40 hours per week (overtime as needed)

Management Position: Yes

Branch

Location:

Wilsonville, OR

The Inside Sales & Service Manager is responsible for the oversight and management of the inside sales and service teams within their assigned region. This position will work directly with their immediate supervisor and have full authority in all areas regarding staffing, employee engagement and development, and accountability.

Ore Pac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position has professional experience with the specified product category and is a customer service oriented and detail-oriented leader with excellent communication, problem solving, and negotiation skills.

• Competitive compensation, D.O.E. + annual reviews with opportunities for increases based on employee performance.
• Medical, dental, and vision insurance available.
• Health Spending Account (HSA) available with employer contribution.
• Flexible Spending Account (FSA) available.
• FREE Employee Assistance Program (EAP).
• FREE life and Long-Term Disability (LTD) insurance.
• Short-Term Disability (STD) insurance available.
• Accident, Hospital Indemnity, and Critical Illness plans available.
• 401K with up to 3% employer contribution.
• Annual paid time off (PTO) per Company policy.
• Paid sick time per state guidelines.
• Up to 10 paid holidays annually.
• FREE gym membership.
• Employee discount.

• Manage staffing in accordance with company policies and applicable state and federal laws, including:
  • Interviewing and hiring qualified candidates.
  • Training, developing, and appraising employees (including new hire orientation and performance reviews).
  • Planning, assigning, and directing work.
  • Rewarding and disciplining employees (including termination).
  • Taking corrective action as necessary in a timely manner.
  • Addressing complaints and resolving personnel issues.
• Responsible for leading and directing the inside sales and service teams in the assigned region with limited participation in daily functions, including: taking customer phone calls, performing order entry, and pro-actively selling.
• Serve as the Point of Contact (POC) for service tickets and customer concerns. Responsible for data input of the service ticket, scheduling, and routing. Manage the service calendar for resolution through Ore Pac Service. Responsible for coordinating with Operations to resolve delivery errors, short shipments, returns of the damaged product, and other related issues.
• Collaborate with Service/Field Technicians to troubleshoot service-related issues. Coordinate necessary materials and tools to resolve issues and schedule Field/Service Technicians to follow up.
• Prepare and participate fully in training sessions, meetings, skill building, and professional development classes.
• Lead and promote a culture of safety within the assigned branches. Ensure adherence to the policies and procedures of the Ore Pac safety program.
• Expected to travel to the branches within the assigned region as needed throughout the month.

• Ability to travel to the assigned branches as needed.
• Experience in leading teams, including the ability to effectively and efficiently handle personnel conflicts while successfully driving company and department initiatives and goals.
• Ability to problem solve minor to complex challenges within the department utilizing the tools and resources available and escape the matter when appropriate.
• Demonstrated ability to resolve escalated customer concerns and complaints in a professional, effective, and timely manner.
• Ability to write routine reports and correspondence.
• Must be able to work in a fast-paced, team-oriented environment with the ability to re-prioritize throughout the day while maintaining a positive attitude.
• Ability to motivate, positively influence, and inspire team members and others within the branch.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to calculate figures such as discounts, interest, commissions, area, and volume.
• Ability to apply common sense…