Customer Solutions Advisor; CSA

Description

At Wolfers Home Services
, we’ve been taking care of homes and families for more than a century — and we’re just getting started. As a fast-growing leader in residential HVAC, plumbing, and electrical services, we’re building something special: a company where high-performing teams, great culture, and meaningful work all come together.

We’re currently looking for a Customer Solutions Advisor who loves connecting with people, thrives in a fast-paced environment, and knows how to turn conversations into lasting customer relationships. If you’re energized by helping homeowners feel confident in their decisions — and you enjoy the challenge of closing deals — this could be a perfect fit for you. This role is all about building trust, re‑engaging warm leads, and helping customers say “yes” to solutions that keep their families safe, comfortable, and stress‑free.

You’ll be the friendly voice that bridges the gap between our customers and technicians — and a key player in our continued growth.

• Earning potential of $100K–$150K+ (hourly + commission)
• 100% coverage of your medical premiums
  , plus full dental, vision, and life insurance
• Company-matched 401(k) to help you plan for the future
• Paid holidays and accrued PTO so you can rest, recharge, and enjoy life
• Set weekly schedule — predictable hours for better work‑life balance
• All company tech provided
  , including phone, tablet, and laptop
• Ongoing training and career development to help you grow and succeed

• Connect with 60–100 customers per day via phone, email, and text.
• Confidently close sales over the phone using empathy, urgency, and trust‑building.
• Re‑engage unsold leads and recover missed opportunities.
• Support project managers with closing and follow‑up conversations.
• Handle cancellation requests with professionalism and care.
  
  Manage financing and payment collection for your closed deals.s
• Keep everything organized and documented in Service Titan CRM

• 2–2.5 closed deals per week
• $150K in monthly closed sales
• All unsold leads contacted within 24 hours
• Multiple contact attempts across multiple days and channels
• A growing pipeline and stronger customer relationships every week

• Self‑motivated — you bring your own drive and energy every day
• Accountable — you take ownership of your results
• Fearless — comfortable standing on value and hearing “no”
• A great communicator — you connect easily with all types of people
• Tech‑savvy and mechanically inclined
• Familiar with basic financing concepts
• Experienced in phone‑based sales (bonus points if you’ve worked in a high‑dial environment)