Home Center Account Rep​/Sales & Customer Service Rep

Home Center Customer Service Representative

Under the direction of the Home Center Customer Service Manager, the Home Center Customer Service Representative is responsible for managing and supporting retail accounts. This role involves close collaboration with the outside sales team to maintain and strengthen customer relationships, provide exceptional service, and contribute to sales growth within an established territory. The representative will also assist in identifying opportunities for business development, ensuring seamless communication between customers, the sales team, and internal departments to ensure and support ongoing success.

Ore Pac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position is a highly accountable team and customer service oriented individual with a positive attitude and the ability to work independently.

Compensation & Benefits Package:

• Competitive compensation, D.O.E. + opportunities for quarterly/annual performance bonuses based on branch/company/employee performance + annual reviews with opportunities for pay increases based on employee performance.
• Medical, dental, and vision insurance up to 70% paid by Ore Pac.
• FREE Informed Health Line and Health Advocates.
• Health Spending Account (HSA) available with up to $1,000 annual Ore Pac contribution.
• Flexible Spending Account (FSA) available.
• FREE Employee Assistance Program (EAP).
• FREE life and Long-Term Disability (LTD) insurance.
• Short-Term Disability (STD) insurance available.
• Accident, Hospital Indemnity, and Critical Illness plans available.
• 401K with up to 3% Ore Pac contribution.
• Paid time off (PTO) as specified above.
• Paid sick time as specified above.
• 7 paid holidays annually.
• FREE gym membership.
• Employee discount.

Essential Duties & Responsibilities:

• Customer Relationship Management:
  Build and maintain positive relationships with both new and assigned customer accounts, ensuring their needs are met and that they feel valued and supported.
• Product & Service Knowledge:
  Develop and maintain a comprehensive understanding of retail products, pricing structure, services, and any new offerings, providing accurate information to customers.
• Sales Follow-Up:
  Follow up on all quotes to ensure customer satisfaction and explore opportunities to convert quotes into finalized sales.
• Introduce New Products & Services:
  Proactively introduce new product offerings and services to customers, providing solutions that address their needs and challenges.
• Training & Development:
  Actively engage in training sessions, team meetings, and skill-building activities to enhance product knowledge and customer service skills.
• Order Management:
  Serve as the front line for all retail orders, ensuring the warehouse receives clean and accurate orders. Consistently monitor order statuses and collaborate with relevant teams to address any changes, cancellations, or adjustments promptly.
• Issue Resolution:
  Address and resolve customer issues, including delivery errors, short shipments, and returns of damaged products. Ensure a seamless customer experience.
• Sales Support:
  Assist in creating and presenting sales proposals, providing relevant materials such as brochures, samples, price lists, and other marketing resources to support customer needs.
• Cross-Department
  
  Collaboration:
  
  Work closely with internal teams (including commercial staff and office support personnel) across various locations to ensure efficient service delivery.
• Continuous Improvement:
  Support the development of team members by sharing knowledge and encouraging professional growth within the team.
• System Knowledge:
  Gain a thorough and comprehensive knowledge of retail systems. Assist retail associates with quotes, orders, and related transactions.

Required Skills:

• Knowledge base in building materials is preferred. Specific knowledge of doors especially appreciated.
• Highly energetic and able to work in a fast-paced, self-directed environment.
• Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
• Strong customer service orientation.
• Excellent communication skills.…