Automotive Service Advisor

Automotive Service Advisor (3+ Years of Service Writing Experience)

Looking for a shop that actually values your talent, your ideas, and your coffee intake? An established independent automotive repair facility in Wilton is searching for a people-focused, detail-oriented, process-driven Service Advisor to join their well-oiled team.

This is a fast-paced, high-performance shop that combines modern technology, proven processes, and a loyal Fairfield County customer base to create an environment where customers feel heard—and employees feel at home.

• Schedule: Monday–Friday, 7:30 AM–5:30 PM
• Every Third Saturday: 8:00 AM–1:00 PM
  • Light-duty schedule
  • Lube and emissions technicians onsite
• Base Salary: $1,100–$1,200 per week
• Compensation: Weekly commission on labor hours sold (minimum 51% parts margin)
• Annual Earning Potential: $75,000–$110,000+
• Shop services range from routine maintenance and oil changes to alignments, tires, and comprehensive vehicle repairs

• You won't just be handed a phone and told to answer calls. You'll be trained on a proven, customer-focused process designed to help you succeed.
• Your contributions matter. The long-term vision is to develop the right person into an operations leadership role.
• Strong base of loyal repeat customers and an excellent reputation in the community.
• Modern systems, updated technology, and a clean, professional work environment.
• Team-oriented culture focused on growth, accountability, and continuous improvement.

• 3+ years of Automotive Service Advisor experience
• Strong service writing skills in an aftermarket automotive repair environment
• Comfortable selling and recommending all types of maintenance and repair services based on customer needs and vehicle condition
• Ability to build value and confidently present estimates, maintenance recommendations, and repair options
• Comfortable writing service, creating estimates, and managing repair orders from start to finish
• Experience looking up, sourcing, and ordering your own parts
• Strong understanding of aftermarket parts and vendor relationships
• Excellent communication, customer service, and time management skills
• Solid computer and tablet proficiency
• Ability to multitask and thrive in a fast-paced environment
• Curiosity, humility, and a genuine desire to help customers and teammates succeed
• Tire sales and previous service lane experience are a plus

• Paid training (including travel expenses)
• Health insurance
• Dental insurance
• Paid vacation
• Paid holidays
• 401(k) with company match
• Supportive, growth-oriented leadership team
• Clear opportunities for career advancement

If you thrive in a systems-driven environment, enjoy helping customers make informed decisions, and are looking for a long-term career path with real growth potential, we'd love to talk with you.