Client & Sales Associate

Cutler Architects, founded in 1987, is a prestigious residential and hospitality architecture firm renowned for crafting exceptional homes and estates in Fairfield County, CT;
Westchester County, NY; and Palm Beach County, FL. The firm provides comprehensive design services, including new build, renovations, additions, ADUs, commercial projects, hospitality, and multifamily projects. Cutler Architects is also a national leader in modular design, delivering beautiful, cost-effective solutions for homeowners and developer clients. Renowned for their distinctive designs and client-centered approach, the firm seeks top-tier talent to support its accelerating growth into new markets and services.

We are seeking a Client Experience and Sales Associate to be the first point of contact for prospective clients and a key support role for ongoing work. The role encompasses sales, client experience, and project coordination
. You will speak directly with homeowners, developers, and builders—qualifying inquiries, guiding prospects through our process, scheduling consultations, and ensuring a professional, confident first impression over the phone and in the office. The role will begin with a 60-day introductory period focused on confirming alignment, performance expectations, and long-term fit.

This is not a receptionist or purely administrative role. Comfort on the phone, strong follow-up habits, and professional judgment are essential.

• Respond promptly to inbound calls, emails, and web inquiries
• Conduct structured intake conversations with prospective clients
• Qualify leads based on scope, budget, timeline, and fit
• Confidently explain process, fees, and next steps
• Schedule consultations and follow up consistently

• Answer phones professionally, answer basic questions, and route inquiries appropriately
• Communicate clearly and courteously with clients
• Ensure every interaction reflects a high-quality, well-run firm

• Track leads and client communications in our CRM
• Log calls, notes, and follow-ups accurately
• Assist with project coordination (scheduling, document requests, internal reminders)
• Issue invoices to clients at agreed upon milestones and follow-up as needed

• Comfortable and confident speaking with clients on the phone and in person
• Organized, detail-oriented, and follow-up driven
• Calm, professional, and credible with high-end residential clients and developers
• Able to manage multiple priorities without constant supervision

• Inside sales or client intake roles
• Hospitality, concierge, or client services
• Real estate, legal, or medical intake coordination
• High-end retail or service environments
• Familiarity with architectural and real estate terminology
• Proficiency with project management tools, CRM software, and related technologies

• Performance incentives tied to qualified leads and booked consultations
• Discretionary annual bonus tied to firm financial performance
• Opportunity to grow into expanded operations or business development responsibilities

Please apply with your resume, contact information, and a short response to the following:

“How would you handle a new inbound lead calling an architecture or design-build firm for the first time?”