NXE Chuck PMI Production First Line Support; CWW D1

PE 2 (FLS) Job Description

The PE 2 (FLS) is responsible for providing first-line troubleshooting support to ensure uninterrupted production output. This role uses hands-on troubleshooting with structured problem-solving methodologies to address complex technical challenges, escalates issues when necessary, and drives continuous improvement through documentation, analysis, and collaboration. The PE 2 also supports tooling and product SPC (Statistical Process Control), manages disturbance notifications, and works closely with quality teams to maintain and improve material review processes, ensuring optimal product flow and minimal disruptions.

The PE 2 is typically responsible for one work center.

Key Responsibilities:

First-Line Troubleshooting & Problem-Solving

• Spends 75% of time in the Cleanroom supporting production processes and leading troubleshooting actions with minimal support.
• Provide real-time troubleshooting support for production issues to minimize downtime and optimize output.
• Use structured problem-solving techniques (e.g., Fishbone Diagrams, 4C, 5 Whys) to analyze and resolve complex issues with support from technical leads and guidance from team/group leads.
• Document all disturbances and resolutions accurately for future learning.
• Escalate issues to senior FLS when resolution cannot be achieved independently.
• Capture learnings from troubleshooting efforts and use them to enhance OCAPs (Out of Control Action Plans).

Escalation Management & Technical Documentation

• Create ETPs (Engineering Test Plans), task lists, and DOs (Disturbance Orders) related to escalation management, tooling maintenance, and troubleshooting with minimal support.
• Drive structured problem resolution through detailed investigation of recurring issues.
• Less complex escalations should be resolved independently.

SPC Tracking

• Support and maintain SPC tracking for tooling and products, ensuring data-driven process control.

Disturbance Notification Analysis, Material Notifications & Process Improvement

• Perform pre-DRB activities independently.
• Follow business line guidance for dispositioning MNs.
• Collaborate with key stakeholders to establish, maintain, and execute the DRB/MRB (Discrepancy Review Board/Material Review Board) process.
• Create and manage E-Scraps for scrap parts to ensure traceability and accountability.
• Participate in continuous improvement initiatives and projects.

Factory Engineering Representation & Cross-Team Collaboration

• Coaching and mentoring junior FLS Engineers.
• Execute 'As New' based on input and documentation from D&E/Module PE to ensure product quality meets defined standards.
• Perform 'cherry picks' to select and evaluate specific parts for quality and process validation.
• Decision making and creation of ODR for non-structural issue.
• Participate and support in key relevant meetings, and ensuring engineering alignment with production and cross-sectoral teams.

Educational Requirements

• Bachelor’s or Masters of Science degree in technical domain (e.g. mechanical/electrical/optical/chemical/industrial engineering, mechatronics, physics, or related field) with 2+ years (BS) or (MS) with relevant internship experience in in a technical environment such as quality, manufacturing engineering, or related fields depending on internship experience.
• Experience:
  
  Hands-on technical experience related to technical troubleshooting preferred.

Preferred Skills & Technical

Competencies:

• Demonstrates strong time management skills in previous roles.
• Demonstrates strong ownership towards resolving technical issues in the work center.
• Strong troubleshooting and analytical skills.
• Proficiency in structured problem-solving methodologies, including 4C and 8D.
• Experience with SPC and data-driven process control.
• Ability to document technical issues and resolutions clearly.
• Effective collaboration with cross-functional teams.
• Experience in escalation management and technical documentation.
• Familiarity with quality processes such as DRB/MRB and E-Scraps management.
• Troubleshoot optical surface defects (scratches / sleeks / digs) in accordance with MIL-PRF-13830B standards, and provide clear GO/NO-GO guidance, including any necessary recovery actions.
• Develop…