Technical Lead, IT​/Tech, Systems Analyst

Responsibilities

• Knowledge on Integration of SAP ME with SAP ERP modules: PP, QM, PM, SAP EWM & SAP PCo
• Experience in support model & knowledge on Incident, Changes & Problem Management
• Provides service delivery as per ITIL process to accommodate flexible support within the SLA to deliver effective resolution
• Provide Plant floor application Support in various site in USA
• Involvement in Transition plan activities with both Solution and Support teams to understand the complete application landscape
• Interact with customers and ensure high availability of application with on-time support
• Coordinate with various support teams and troubleshoot technical problems
• Coordinate & align with project & LCM (Life Cycle Management) team to ensure application upgrades are planned & executed well

• Strong experience in SAP ME and SAP MII with deep understanding of manufacturing execution processes.
• Proven expertise in integration of SAP ME/MII with SAP ERP modules (PP, EWM).
• Hands-on experience with SAP Plant Connectivity (PCo) and integration with custom applications.
• Solid experience in Plant Floor Application Support across multiple sites (e.g., Wilton, San Diego or similar environments).
• Good understanding of ITIL processes, including Incident, Problem, and Change Management.
• Ability to deliver support services within SLA, ensuring high availability and effective issue resolution.
• Experience working in a support model (L2/L3) with strong troubleshooting and root cause analysis skills.
• Involvement in transition and knowledge transfer activities, with ability to understand end-to-end application landscapes.
• Strong stakeholder management skills with ability to interact with customers and ensure seamless support experience.
• Experience coordinating with cross-functional teams for issue resolution and system improvements.
• Ability to align with project and LCM teams to plan and execute application upgrades.
• Experience in evaluating manufacturing requirements and identifying process gaps.
• Strong skills in conducting gap analysis and recommending MES solutions.
• Exposure to evaluating multiple MES products and selecting the best-fit solution.
• Ability to lead MES consultants and drive implementation of scalable manufacturing solutions.
• Experience in preparing functional and technical specification documentation.
• Education:
  
  Bachelor of Computer Science