Team Leader Members Dining Room AELTC

Team Leader Members Dining Room
- Wimbledon £32,427  excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for The Team Leader will play a key operational role within the Club Room, supporting the management team in delivering a consistently efficient, welcoming and personalised experience for members and their guests. The Club Room is a fast-paced and high-demand environment, requiring strong organisation, attention to detail and the ability to respond positively and efficiently to changing member requirements.

The Team Leader will be expected to maintain high service standards while ensuring that the operation runs smoothly throughout each service. The role has a strong focus on leading from the floor, supporting and coordinating the team, managing member requests and ensuring accurate and efficient use of the till and ordering systems. The Team Leader will act as a positive and approachable point of contact for members and colleagues, demonstrating a genuine willingness to assist and find solutions to requests wherever possible, as well as creating long lasting relationship with members.

We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. Our mission is to succeed the right way.

From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Team Leader Members Dining Room

- The Role Daily Operations Take an active, hands-on role in the day-to-day operation of the Club Room, delivering smooth, efficient service and a warm, professional experience for members and their guests. Lead by example on the floor, directing, allocating and supporting team members according to operational demands. Respond professionally to members' requests, including personalised dishes, dietary needs and service preferences, while developing an understanding of regular members' expectations.

Communicate clearly with the kitchen and other departments to ensure orders and requests are delivered accurately and any errors or delays are resolved promptly. Conduct or support pre-service briefings and ensure tables, service stations and working areas are prepared, clean and maintained throughout service. Prepare and serve core coffee beverages to the required standard and follow till procedures for payments, adjustments, voids, discounts and other authorised transactions.

Identify opportunities to improve the efficiency and organisation of the Club Room operation. Teamwork & Communication Provide friendly, visible and approachable leadership, creating a supportive and collaborative team environment through professionalism, positive communication and a strong work ethic. Support team members throughout service with clear guidance and practical assistance, encouraging teamwork, accountability and a positive attitude during quiet and busy periods.

Train and coach team members in service standards, member interaction, till procedures and day-to-day operational processes, including supporting the induction of new starters. Identify additional support or training needs and communicate them to the management team. Food Safety, Health & Safety Ensure health, safety, food safety, allergen and hygiene procedures are consistently followed, including when handling and communicating member requests.

Maintain a safe, clean and organised environment for members, guests and team members, proactively identifying and addressing potential hazards during service. Report accidents, incidents, hazards and near misses in accordance with company and Club procedures. Support the management team in maintaining high standards of health, safety and cleanliness throughout the operation. Stock & Equipment Monitor key Club Room supplies, including coffee, beverages, disposables and service items, and report low stock levels to the appropriate manager.

Keep service and…