AVP - Senior Market Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full time Winchendon, MA, US

3 days ago Requisition

Salary Range: $80,000.00 To $90,000.00 Annually

About Cornerstone Bank

Cornerstone Bank was established in 2017, built on a legacy of community support and a commitment to helping individuals and businesses thrive. With deep roots in Worcester County and a strong presence throughout Central Massachusetts, Cornerstone combines the strength of a traditional bank with the personalized service of a local institution. Our community-based banking model allows us to deliver exceptional service with a personal touch—every time.

At Cornerstone Bank, we foster a collaborative and inclusive workplace where innovation, teamwork, accountability, and excellence are more than just values—they’re how we work every day. We empower our employees to grow professionally, serve their communities, and deliver outstanding customer experiences.

Position Summary

The AVP Senior Market Manager is responsible for leading branch performance by driving business development, sales growth, customer experience, and operational excellence within the assigned market. This role develops and strengthens customer relationships through proactive financial conversations, consultative sales, and the delivery of appropriate banking products and services. The AVP Senior Market Manager partners with business and community leaders to expand market presence, grow deposits and loans, and identify new business opportunities.

In addition to achieving branch and Bank goals, the AVP Senior Market Manager provides strong leadership and coaching to branch team members, fostering a culture of accountability, collaboration, and exceptional customer service. This position oversees all branch operations, ensuring compliance with regulatory requirements, effective risk management, and adherence to Bank policies and procedures. Through strategic planning, team development, and community engagement, the AVP Senior Market Manager plays a key role in advancing the Bank’s growth, profitability, and commitment to delivering a trusted customer experience.

Responsibilities and Accountabilities

• Implements ongoing business development efforts that promote the Bank’s products and services, increase core deposits, and drive loan growth across the market.
• Mentors and coaches Market Managers in sales and business development as needed.
• Guides Retail Branch teams in carrying out specialized functions as assigned by leadership.
• Collaborates with peer Market Managers to plan and execute branch sales initiatives, including Profit Magnifier cross-sell efforts and marketing-coordinated campaigns.
• Actively participates in Market Manager meetings, strategic bank initiatives, and product and service development efforts.
• Leads the branch in delivering an exceptional customer experience by identifying customer financial goals, providing solutions-based guidance, executing sales plans, and ensuring consistent follow-up. Partners in the development and execution of branch marketing and growth initiatives.
• Promotes adoption of the Bank's digital and mobile banking technologies by educating customers and coaching staff to lead by example in technology usage.
• Establishes branch goals and objectives in partnership with the Retail Branch Administrator, monitors performance, prepares activity reports, and manages the branch budget.
• Coaches and develops branch leadership and team members to ensure operational excellence, employee engagement, and a customer experience aligned with the Bank's Built on Trust model.
• Drives business development through…