Customer Service Representative – Healthcare

General information

Job Posting Title

Customer Service Representative – Healthcare

Date

Thursday, July 30, 2026

City

Winchester

State

KY

Country

United States

Working time

Full-time

Description & Requirements

Location:

On-site in Winchester, KY   Starting Pay: $15.00/hr. plus up to $3,280 in bonus opportunities for eligible new hires.

* Schedule:

Limited-Service Full-Time positions available
Site

Hours:

Monday - Friday, 9 a.m.

- 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter
Make a Difference by Helping People Navigate Healthcare with Confidence
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.
Pay & Benefits
We provide a competitive package designed to support your success both inside and outside work:
- Competitive Compensation:  
 $15.00/hr. base      pay + 10% shift differential   Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.
* - Comprehensive Insurance Coverage:
Company-paid medical coverage
- Tuition Reimbursement:
Support for ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package:
Paid time off, sick leave, and 11 paid holidays
- Maximus Wellness Support:
Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support:
Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with development and promotional opportunities
- Meaningful Work with Impact:
No cold calls, sales, or collections involved!

* Eligibility requirements apply. Bonus amounts and payout timing may vary.

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Provide timely      responses to telephone inquiries in a courteous and professional manner,      using pre-scripted responses      
Follow policies and      standard operating procedures such as filling out timesheets, adhering to      privacy and HIPAA rules      
Utilize standard      technology such as telephone, e-mail, and web browser to perform job      duties      
Assist caller(s)      with filling out online applications and submitting electronically to plan      provider for processing      
Complete basic call      log related to the phone inquiries such as clicking radio buttons to      confirm which scripts were read to the caller      
Refer calls as      required to CSR Lead      
Maintain up-to-date      knowledge of client regulations and policies      
Report problems that      occur via the online system so they can be addressed by the appropriate      parties

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.

Ability to work within      established turnaround times      Must have excellent      interpersonal skills and the ability to organize simultaneous tasks      Ability to work as a      member of a team       Regular and      predictable attendance is required      Must participate and      certify in internal CCO training to begin this role.
Medicare will be      expected to participate…