Teller, Customer Service​/HelpDesk

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Active - Regular full-time Winchester, MA, US

Salary Range: $17.75 To $24.25 Hourly

Responsible for performing a variety of routine customer transactions. Represents the Bank in a courteous manner, providing prompt, efficient, and accurate service in processing transactions.

• Perform routine customer transactions including deposits, withdrawals and loan payments; cash checks within approval limit
• Accept foreign checks for collection
• Buy and sell foreign currency for customers
• Issue money orders and treasurer’s checks
• Maintain and control an assigned cash box; balance cash and work at day’s end
• Process mail transactions
• Order and verify exchanges of cash with main cash vault
• Redeem Savings Bonds
• Identify BSA transactions
• Identify Funds Availability transactions
• Be knowledgeable with the Bank’s products and services
• Properly quote interest rates
• Verify and process daily night bag deposits
• Assist with ATM settlement when requested
• Attain referral goals as assigned
• Adhere to the Customer Service Standards
• Cover switchboard as necessary
• May have check signing authority
• Perform additional duties as required

Strong customer service skills; strong communication and interpersonal skills with the ability to interact with all types of customers; ability to pay attention to detail.

• High school diploma or Equivalent
• Cash handling and customer service experience preferred (length and type)