Senior Relationship Banker

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Active - Regular full-time Non-Exempt Main Office, Winchester, MA, US

3 days ago Requisition

Salary Range: $24.00 To $37.00 Hourly

Division/Department

Retail Div. HeadSVP Consumer and Bus Banking

Position Reports to

Branch Manager or
Assistant Branch Manager

Date

5/6/23

Type of position:

Full-time

Part-time

Seasonal/Saturday Only

Lift Requirements:

0-10 lbs

10-25 lbs

Over 25 lbs

Supervisory Role

Yes

No

# of Employees Supervising

________

# of Hours
40 / week

Typical Schedule:

__________________

Exempt

Nonexempt

Saturdays Required

Yes

No

To assist the bank in meeting its sales and service goals by cultivating customer relationships.

This position is responsible for assessing customers' financial needs and cross selling additional products and services to retain customers and increase the profitability of the bank. Serve customers and service their accounts - including transaction processing - efficiently and in a manner which provides the highest level of customer satisfaction. Performs other duties necessary to complete branch customers' transactions. Represents the bank to customers with a courteous, friendly, and assured attitude.

Ensures compliance with federal and state laws and regulations in addition to bank standard operating policies and procedures by avoiding violations, minimizing risk, and protecting the bank. Serves in a supervisory capacity.

• Process branch customers’ transactions, including but not limited to receiving and verifying deposits; mortgage and loan payments; disbursement of funds by withdrawal; cashing checks, and other negotiable items requested by customers. Perform duties strictly in accordance with bank policy and procedure, promoting positive customer relations by providing exemplary service.
• Verify transactions and account balances and ensure that transactions follow bank policy, state and federal regulations such as Reg CC, Reg DD and Bank Secrecy Act (BSA). Understand and exercise customer identification procedures (CIP). Complete Office of Foreign Asset Control (OFAC) verifications. Recognize when Currency Transaction Reports (CTRs) are to be completed and filed.
  
  Refer unusual questions and account activity to supervisor.
• Greet and interview existing and prospective customers to assess financial needs and promote and discuss various bank products and services, including but not limited to; checking accounts, savings and retirement accounts, electronic banking services and consumer loans. Open and process all types of accounts including deposit and loan products.
• Explain and/or demonstrate various additional products and services, using a needs-based consultative approach to customers to discover complimentary services which would provide value to the customer and to attempt to cross-sell. Act as a leader in promoting and demonstrating self-service channels to customers, including ATM, Online banking, and Mobile Banking. Make qualified referrals to business partners in the areas of residential and commercial lending, cash management and merchant services etc.
• Interview applicants for all types of loans within limits of authority: provide product counseling as appropriate.
• Handle all cash under daily control, and maintain cash limits, accurately and according to bank policy and procedure. Accurately balance each day’s transactions and verify cash totals in order to complete daily settlement to verify accuracy of all work.
• Answer routine and more complex questions on customer accounts, products, services, policies, and procedures. Troubleshoot customer issues and provide…