Director of Site Operations

• Manage business operations across multiple group practice locations
• Implement and maintain quality and performance standards with Medical Leadership
• Manage supervisors and team leaders; provide feedback, recognition and support
• Evaluate training needs and coordinate management staff training and education
• Support staffing decisions, schedules, performance improvement, disciplinary action and restructuring
• Interpret and enforce personnel policies with Human Resources support
• Liaise with clinicians and address physician productivity, performance and behavioral concerns
• Develop programs and processes supporting quality patient care initiatives
• Set staff performance expectations in accordance with LPCO policies
• Interview and participate in hiring management-level and key site personnel
• Coordinate orientation for new managers and physicians
• Conduct performance evaluations and administer merit salary increases
• Negotiate and influence operational changes
• Oversee preparation and control of annual operational budgets across multiple sites
• Forecast personnel, supply, equipment, capital and training needs
• Monitor revenues, expenses, overtime and financial performance
• Work with Managed Care to maximize site financial performance
• Monitor physical plants and manage construction, remodeling, relocation, vendor and lease requirements
• Monitor staff, physician and patient satisfaction and report concerns to the Executive Director
• Develop community relationships and identify growth opportunities
• Recommend marketing and advertising strategies
• Support practice acquisitions, IS conversions, new program development and compliance
• Review and analyze performance data and provide reports
• Incorporate Lahey Health principles, mission and goals into daily activities
• Comply with Lahey Health policies and departmental behavioral expectations
• Maintain courteous and effective interactions with colleagues and patients
• Participate in quality improvement activities and complete Mandatory Education
• Perform other duties and projects as directed

• Master’s Degree in business management, healthcare management or related discipline or equivalent education and experience
• Seven to ten years managing an administrative or clinical department within a medical facility or a medical group practice
• Strong knowledge of clinical practices
• Excellent personnel management skills and demonstrated ability to provide leadership
• Strong approach and commitment to cost containment
• Exceptional written and verbal communication skills
• Must be a self-starter, able to work with minimal supervision and direction
• Ability to be thoroughly trained to meet organizational standards if any listed skills are absent
• Must be vaccinated against influenza (flu) as a condition of employment
• Travel required

Demonstrates expertise in managing business operations within a medical facility, focusing on quality patient care, personnel management, and financial performance. Proven ability to develop and implement operational strategies while ensuring compliance with healthcare standards.

• Master’s Degree In Business Management
• Seven To Ten Years Managing An Administrative Or Clinical Department
• Strong Knowledge Of Clinical Practices
• Excellent Personnel Management Skills
• Exceptional Written And Verbal Communication Skills

• Quality And Performance Standards Implementation
• Budget Preparation And Control
• Performance Evaluation And Merit Salary Administration
• Operational Change Negotiation
• Staff Performance Expectation Setting
• Training Needs Evaluation And Coordination
• Data Analysis And Reporting
• Cost Containment Strategies
• Compliance With Healthcare Standards
• Community Relationship Development

• Leadership
• Self-Starter
• Effective Communication
• Interpersonal Skills
• Problem-Solving

• Vaccination Against Influenza

• Medical Facility Management
• Healthcare Management
• Clinical Department Administration
• Performance Improvement
• Patient Care Initiatives
• Human Resources Support
• Managed Care
• Quality Improvement Activities
• Personnel Policies Enforcement
• Staff And Physician Satisfaction Monitoring