Hotel Leisure Assistant, Food Service

About the role:

To work as part of the hotel team to deliver and maintain a first‑rate guest experience through the focus on the delivery of market‑leading customer service. To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Are you a self-motivated individual with a passion for delivering outstanding customer service? Do you thrive in a varied role where no two days are the same?

This is a dynamic, customer-facing role where you will be an integral part of the hotel team, focused on delivering a first-rate guest experience. You will work across various areas of the hotel, ensuring the efficient and profitable running of our lodges.

As a Hotel Leisure assistant you will deliver a first-rate guest experience through market-leading customer service and contributing to the efficient, profitable running of the hotel. This involves working across the restaurant and bar to achieve sales targets, performing kitchen duties including food preparation and cooking a small menu while adhering to food safety, and carrying out physically demanding ‘behind the scenes’ housekeeping tasks.

You will be self-motivated, flexible, and committed to continuous learning and supporting all areas of the hotel as needed.

Pay Rate: £12.40 per hour

Contract type: Fixed term temporary contract

Location: Leckford

Hours: Part time (14.25hrs average weekly hours) Friday & Saturday 17:00‑22:00, with alternate Tuesday & Sunday 17:00‑22:00

• Shares knowledge and expertise with colleagues to develop department and hotel performance.
• Demonstrates flexibility to support across other areas of the hotel and departments when required.
• To be a brand ambassador by being a warm and friendly partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
• To meet all legislative requirements for your home department and other areas of the hotel that you may work across.
• Deliver agreed key performance measures for your department.
• To resolve customer queries or complaints at the first point of contact.
• Where applicable, achieve sales targets by actively promoting the hotel offer and upselling where possible.
• Offer advice and recommendations based on guest requirements.
• Carry out stock control processes to manage wastage and minimise loss.
• Identify and communicate opportunities for continuous improvement and greater efficiency.

• IT skills.
• Good communication skills.
• Attention to detail.
• Good organisational skills and ability to multitask.
• Experience with basic food preparation.

• Experience working in a restaurant or bar or willingness to learn.
• Experience working in a housekeeping/cleaning role or willingness to learn.

Important points to note:

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.