Human Services Assistant - Frederick County, VA

Minimum Salary $39,541.00 Commensurate with experience

Human Services Assistant I is the entry level in the occupational group for Human Services Assistants. Employees follow established guidelines, policies, and procedures while performing routine administrative tasks supporting and assisting agency clients while receiving close supervision from professional or administrative staff.

• Interview clients and take applications for services or benefits.
• Document file, input data, prepare and maintain records.
• Prepare periodic, special and other reports.
• Verify complex statistical and other complicated reports for accuracy and completeness.
• Prepare and type a variety of financial, statistical forms and reports, case documentation.
• Prepare case files, complete inquiries.
• Purge cases.
• Answer telephone and take messages.
• Mail vendor invoices, surveys and other correspondence.

• Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, office forms and applications, and other office procedures and terminology; mathematics sufficient to add, subtract, multiply, divide, compute rate, ratio and percent; and to draw and interpret graphs. Some knowledge of basic human service needs and state computer programs.
• Skill in operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.
• Demonstrated ability to work with clients, co-workers, professionals, and the public; read and comprehend simple documents; write simple correspondence; present information in one-on-one and small group situations; follow written and oral instructions; perform basic mathematics; work with clients, professionals, co-workers and the public; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and display common courtesy and be a team player.
• High school diploma with work experience in customer service or general clerical work involving contact with the public OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

• Bilingual English/Spanish skills preferred.
• Associate degree or more post‑secondary coursework in subjects such as human services, business or related field.
• Previous work experience in Virginia department of social services state or local level.

• Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.
• Investigation may include fingerprint checks (State Police,FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
• All offers of employment are contingent upon satisfactory results of the required checks and screenings.
• May be required to report for shelter duty during community disasters and/or emergencies.