Hybrid Administrative Assistant

Role Overview

Provide operational support to managers, supervisors, Mortgage Loan Officers, processors, and closers to help complete essential mortgage tasks while reducing risk for the organization and its members.

• Assist with new loan setup, including document indexing, ordering, validation, and system updates while ensuring compliance.
• Review and organize loan documents received via email, fax, and third parties.
• Contact members to gather basic information (e.g., contact details, availability) and provide updates to support a positive experience.
• Maintain accurate and consistent notes for all member interactions and account activity.
• Track and update tasks and action items in internal systems.
• Follow up with members to collect outstanding documents and provide loan status updates.
• Review daily production reports and take appropriate action when needed.
• Work with internal teams, agencies, and vendors to resolve discrepancies.
• Prepare and submit reports for tracking and performance purposes.
• Identify process improvements and recommend ways to increase efficiency.
• Support team members by providing guidance and training when needed.
• Ensure compliance with all federal regulations and company policies.
• Handle general administrative tasks such as filing, faxing, and copying.
• Perform additional duties as assigned.

This is a Contract to Hire position based out of Winchester, VA.

The pay range for this position is $16.50 - $16.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Winchester, VA.

This position is anticipated to close on Jun 26, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.