Patient Service Representative, Neurology

• Serve as the first point of contact for patients within the Valley Health physicians’ network
• Provide administrative support to the ambulatory care team through customer service, attention to detail, and interpersonal skills
• Schedule outpatient appointments according to clinic guidelines and use scheduling functions such as wait lists
• Offer alternate providers or locations when appropriate
• Process urgent referral requests the same day and routine referral requests within 72 hours
• Obtain prior approval or prior authorization as needed
• Greet and receive patients courteously and provide appropriate documents
• Keep patients informed about care delays
• Complete outpatient registration and accurately enter demographic and financial/insurance information into Epic
• Capture data required for regulatory and compliance requirements
• Explain payments due, receive and receipt payments, and balance the cash drawer
• Answer phones within three rings using the required greeting
• Take accurate phone messages or prescription requests using Epic messaging
• Date stamp and route incoming patient information and prepare correspondence
• Process medical record release requests and incoming mail
• Maintain confidentiality of patient health information
• Provide cross-coverage at other locations when requested
• Maintain office supplies, forms, filing systems, and clinic opening/closing processes
• Perform other requested or directed duties

• High School Diploma or equivalent is required
• 1 year of relevant work experience is required
• Associate's degree may substitute for one year of relevant work experience
• Customer service experience preferred
• Strong computer, customer service, and communication skills required
• Ability to prioritize work
• Ability to handle confidential information and sensitive situations required
• Interpersonal skills to work with diverse people within and outside the organization required
• Ability to use the Epic system and Epic messaging system for registration, scheduling, and communications

Demonstrates strong customer service and communication skills while effectively managing patient interactions and administrative tasks. Proficient in using the Epic system for scheduling, registration, and maintaining patient confidentiality.

• Epic System Proficiency
• Customer Service Experience
• Confidential Information Handling
• Interpersonal Skills
• Attention to Detail

• Outpatient Registration
• Appointment Scheduling
• Data Entry
• Referral Processing
• Payment Processing

• Communication Skills
• Prioritization
• Interpersonal Skills

• High School Diploma or Equivalent

• Patient Care
• Ambulatory Care
• Regulatory Compliance
• Confidentiality
• Customer Service

• Epic Messaging System