Patient Service Representative – First Shift

Responsibilities

• Serve as the first point of contact for patients within the Valley Health physicians’ network.
• Provide administrative support to the ambulatory care team through customer service, attention to detail and interpersonal skills.
• Schedule outpatient appointments according to clinic scheduling guidelines.
• Offer alternate providers or locations when appropriate.
• Process urgent referral requests the same day and routine referral requests within 72 hours.
• Obtain prior approval or authorization as needed and communicate referral appointment instructions.
• Receive and greet patients courteously.
• Provide new patients with appropriate documents.
• Keep patients informed about care delays.
• Complete outpatient registration and accurately enter demographic and financial/insurance information into Epic.
• Capture data required for regulatory and compliance requirements.
• Collect and receipt payments; maintain and balance the cash drawer.
• Answer phones within three rings using the required greeting.
• Take accurate phone messages and prescription requests in Epic.
• Date stamp and route incoming patient information.
• Prepare patient correspondence and process medical record release requests.
• Receive, process and distribute incoming mail.
• Maintain confidentiality of patient health information.
• Provide cross-coverage at other locations when requested.
• Maintain office supplies, forms and filing systems.
• Open and/or close the clinic according to practice guidelines.
• Perform other related duties as requested or directed.

• High School Diploma or equivalent is required.
• Associates degree is preferred.
• (1) year of relevant work experience is required.
• Associate's degree may substitute for one year of relevant work experience.
• Customer service experience preferred.
• Strong computer, customer service and communication skills required.
• Ability to prioritize work.
• Ability to handle confidential information and sensitive situations required.
• Interpersonal skills to work with diverse people within and outside organization required.
• Ability to work First Shift (United States of America).

Demonstrates strong customer service and communication skills while managing patient interactions and administrative tasks. Proficient in handling confidential information and ensuring compliance with regulatory requirements.

• Customer Service Experience
• Epic Proficiency
• Confidential Information Management
• Appointment Scheduling
• Interpersonal Skills

• Data Entry
• Outpatient Registration
• Payment Collection
• Referral Processing
• Demographic Information Management

• Attention to Detail
• Prioritization
• Communication Skills
• Interpersonal Skills

• Patient Care
• Ambulatory Care
• Regulatory Compliance
• Healthcare Administration

• Epic