Customer Service Representative

Overview

Ashworth, a global company, is the only conveyor belt company that manufactures and services both metal and plastic belting for straight running, turn-curve, lotension, and self-stacking spirals-- offering customers the best solution for their specific requirements. Celebrating over 75 years of revolutionizing the future of conveyor belts, Ashworth continues to lead the market with the most conveyor belt patents in the food processing, can making, and material handling industries.

Ashworth strives to be the premiere employer within our industry and a leading employer within our community. We want to attract and retain the best associates for our organization, recognizing our success depends on a partnership based on respect, involvement, development, and growth for all our employees.

We are growing and would like to welcome a new colleague in as a Customer Service Representative in our Winchester, Virginia, location that can strategically help us to achieve our company goals for future success.

• Establishes, builds, and improves customer relationships through the inquiry process.
• Provide accurate and timely communication to customers on price quotes, order status, expedited order requests, and any issues with an order with alternative solutions.
• Liaise between our customers and our Engineering Department regarding technical issues.
• Analyzes purchase orders to ensure compliance with quotations, order specifications, payment terms, shipping method, and other business requirements.
• Research delivery and/or invoicing issues or discrepancies.
• Request credit applications for new customers.
• Communicate with customers when there is a problem or delay with their quote or order.
• Accurately documents call transactions.
• Must be able to work extended hours during the work week as needed.

• Ability to learn technical product knowledge in a custom, made-to-order high complexity production environment.
• Ability to interact well with people, build strong rapport, establish trust and credibility.
• Ability to continually develop relationships with customers and other departments within the organization.
• Ability to multi-task and manage priorities in a continuously changing, fast-paced environment.
• Excellent oral, written, and interpersonal communications skills.
• Strong customer service aptitude interacting with both internal and external customers, in person, on the telephone, via video and email.
• Deals effectively with others in difficult situations, using appropriate interpersonal styles, and methods to reduce tension or conflict.
• Establishes or follows proper courses of action to ensure that work produced is completed efficiently and on time/within proper time limits.
• Recognizes need for procedures and suggests changes to or generates new procedures to streamline workflow.

• 401(k)
• 401(k) Matching
• Health Insurance
• Vision Discount Program
• Life Insurance
• Paid Time Off
• Referral Program
• Relocation Assistance
• Retirement Plan
• Tuition Reimbursement
• ESOP (Employee Stock Ownership Plan)

This is a Monday through Friday dayshift position.

In-Person Position based out of the Winchester, Virginia, Location.

Ashworth is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.