Call Center Representative

Axiom is seeking a Call Center Representative at a well‑established company in Winchester, VA.

Mon-Fri, 8am-5pm, $18/hr

100% In-Office

This is a seasonal position that has the potential to become temp-to-hire.

• Answer incoming phone calls to assist customers.
• Place occasional outgoing calls to follow up with customers.
• Provide above and beyond service while helping customers.
• Assist customers with questions/concerns and offer solutions where possible.
• Educate potential customers by answering product questions and suggesting suppliers/contractors.
• Deliver installation recommendations to customers based on their inquiry.
• Vet concerns from customers based on communications to evaluate if a claim should be filed/assist customers with filing claims when necessary.
• Provide support to customers using online Cost Calculator tool.
• Maintain a high level of professionalism with customers and create a connection with every caller.
• Update customer information in the customer service database during and after each interaction.
• Work with management team to stay updated on product knowledge.
• Provide accurate, valid, and complete information by using the right methods/tools.

• Call Center experience preferred.
• High school diploma/GED required.
• Customer Service experience.
• Familiarity with the construction industry a big plus.
• A high sense of urgency and multitasking skills.
• Strong decision‑making skills.
• Computer experience required.
• Data entry skills.
• Possesses strong oral and written communication skills.
• Familiarity with CRM systems and practices.
• Must complete Axiom's online application including a prescreen questionnaire as well as a background check and drug screen.

• Medical, Dental, Vision, and Life Insurance.
• Sign up when you start your assignment!

Please send your resume to