Claims Resolution Specialist

Claims Resolution Specialist

Location:

VA Corporate, 2500 Trex Way, Winchester, VA 22601, USA

Job Type: Full-Time

Job Location:

Winchester, Virginia, United States

Description:

The Claims Resolution Specialist is responsible for supporting the evaluation and resolution of homeowner and channel partner claims in alignment with Trex product warranties, policies, and customer service standards. This role focuses on accurate claim processing, consistent documentation, and timely communication to ensure fair outcomes while protecting company assets and maintaining strong customer relationships.

• Put safety first – Always!
• Lead and foster our “people first” culture.
• Review claim submissions, documentation, and supporting materials to determine eligibility under Trex warranty guidelines.
• Accurately enter, update, and maintain case data within the claims management system in a timely manner.
• Communicate clearly and professionally with homeowners, contractors, distributors, dealers, and internal stakeholders throughout the claim lifecycle.
• Apply standard processes and established criteria to support consistent and equitable claim decisions.
• Identify and elevate trends, product concerns, or potential safety-related issues to appropriate internal partners.
• Support claim resolution recommendations, including financial settlements, within defined approval guidelines.
• Maintain documentation and audit‑ready records for all assigned cases.
• Manage a high volume of cases while meeting defined productivity, quality, and service‑level expectations.
• Perform other duties as assigned.

• High school diploma or GED and 2 years of experience in customer service, claims processing, warranty administration, or a related field.
• Strong attention to detail with the ability to follow defined policies, procedures, and decision frameworks.
• Effective problem‑solving skills with the ability to apply sound judgment in routine situations.
• Clear and professional verbal and written communication skills.
• Strong organizational and time‑management skills with the ability to manage multiple priorities.
• Customer‑focused mindset with the ability to handle sensitive or complex situations with professionalism.
• Ability to work independently with guidance while maintaining accuracy and consistency.
• Basic proficiency in computer systems, case management tools, and standard office applications.
• Ability to learn and apply product knowledge, warranty terms, and claims procedures.
• Preferred:
  Associate’s or Bachelor’s degree.
• Preferred:
  Experience working in cross‑functional or customer-facing environments.
• Preferred:
  Exposure to manufacturing, building products, construction, or related industries.

• Time Off:
  Paid holidays and paid vacation.
• Health, Dental, and Vision Insurance:
  Choose from a variety of options; the company covers a generous share of the cost.
• 401(k) With Company Match:
  Save for retirement and receive dollar‑for‑dollar match.
• Tuition Reimbursement:
  Partial coverage for education costs.
• Training and
  
  Education:
  
  Online and on‑site options to boost performance.
• Stock Purchase Program:
  Discounted shares available.
• Employee Discount Program:
  Discount on Trex products.

Trex is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.

Trex participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, please visit (Use the "Apply for this Job" box below)..