Customer Loyalty Advocate

When you work at Trex, you’re helping to grow and enhance a true original. You join a company that boldly launched an entire industry… and still leads the way.

We are looking for a Customer Loyalty Advocate to help us deliver what’s next in outdoor living by ensuring every customer’s experience is exceptional. You’ll be responsible for delivering consistently outstanding, personalized and concierge-style customer service. As a Trex Customer Loyalty Advocate, you will be looked to as an innovator and expected to provide support and world‑class customer service to our high‑end clientele.

You have a true passion for customers and creating connections with others. You are comfortable in an office or call center setting, providing customer support, answering product and service questions, sharing information about Trex products and services, and have a passion to help customers create their dream outdoor living space. This role is a key member of our Customer Experience Center team.

• Answer incoming phone calls, chats and emails to assist customers.
• Place occasional outgoing calls to follow up with customers.
• Assist customers with the claim filing process, including approving and denying claims, and help resolve any emerging problems with accuracy and efficiency.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Maintain a high level of professionalism with customers and create a connection with every caller.
• Update customer information in the CRM during and after each interaction.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Impact the company’s bottom line by problem solving and turning prospective clients into repeat customers.
• Provide accurate, valid, and complete information by using the right methods/tools.

Winchester, VA, United States

Full‑Time Onsite/Regular

We are looking for leaders with experience in a customer service environment. Must be an effective team player and possess strong oral and written communication skills, as well as strong phone handling and active listening skills. If you have previous experience with CRM systems and practices, we want to hear from you.

$19.00‑21.00 per hour

• Time Off – We’ll give you paid holidays and paid vacation.
• Health, Dental and Vision Insurance – Choose from a variety of options. We’ll cover a generous share of the cost. Plus, you can earn lower rates through our wellness program.
• 401(k) With Company Match – Save for your retirement and we’ll match it dollar for dollar.
• Tuition Reimbursement – We’re all about lifting each other to the next level. When you’re ready to get the degree, we’ll pick up part of the tab.
• Training and Education – We offer dozens of options to boost your performance – online, on‑site and nearby.
• Stock Purchase Program – Invest in Trex at a discounted price.
• Employee Discount Program – Enjoy our world‑leading decking products at a discounted rate.

Trex is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.

Trex participates in E‑Verify to confirm the employment eligibility of all hired employees. E‑Verify is a web‑based system operated by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) that allows employers to electronically verify the employment eligibility of their employees. For more information, please visit (Use the "Apply for this Job" box below)./E‑Verify.