Service Advisor

Job Details

Location:

Timbrook Honda of Winchester - Winchester, VA 22603

Position Type:
Full Time

We are a fast-growing powersports dealership specializing in motorcycles, ATVs, UTVs, and outdoor equipment. We are committed to delivering top-tier customer service and keeping our customers riding. We’re looking for a motivated and customer-focused Service Advisor to join our team.

• Serve as the main point of contact for service customers
• Greet customers and accurately document service concerns
• Schedule service appointments and manage repair orders
• Communicate estimates, recommended repairs, and timelines
• Coordinate with technicians and parts department to ensure efficient workflow
• Provide status updates and ensure timely completion of repairs
• Review and close repair orders, including processing payments
• Promote maintenance services and upsell additional repairs when appropriate
• Resolve customer concerns in a professional and timely manner
• Other duties as assigned by management

• Competitive salary based on experience and qualifications
• Full-time position with growth potential
• Health, dental, and vision insurance
• Voluntary benefits
• Retirement savings plan with company match
• Paid time off and holidays
• Employee discounts
• A supportive, team-based environment and strong leadership

• Previous service advisor, automotive, or powersports experience preferred
• Strong customer service and communication skills
• Basic mechanical knowledge of powersports equipment
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving skills
• Computer proficiency and experience with dealership systems (DMS a plus)
• Valid driver's license and clean driving record
• Must hold a motorcycle endorsement or must be willing to get within 90 days of employment

Don’t wait—apply now and become the driving force behind our customer experience!

We are an Equal Opportunity Employer and value diversity in our workplace. We are committed to creating an inclusive environment for all employees and applicants and make employment decisions without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other protected status under applicable law.