Service Writer - CES

Service Writer – Customer Equipment Solutions (CES)

Responsible for service and maintenance related administrative duties, including work order completion, technician time tracking, warranty recovery, preventive maintenance currency, scheduling, equipment file maintenance, service invoice processing, customer inquiries, and communication of service bulletins.

• Work Order Completions: open and close work orders with accurate information.
• Technician Time Reporting: ensure all paid hours are recorded accurately and timely.
• Create and submit warranty tasks for eligible work.
• Monitor warranty reporting to ensure all claims are closed.
• Run preventive maintenance reports and schedule work to maintain fleet currency.
• Handle equipment maintenance issues with a high sense of urgency.
• Inform management of customer concerns.
• Code service‑related invoices correctly within the General Ledger.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Valid driver's license with an acceptable driving record.
• 1–2 years experience in a shop or service environment.
• Basic computer skills.
• Attention to detail.
• Ability to multi‑task in a busy environment.
• High sense of urgency in customer service.
• Superior customer service, teamwork, and verbal/written communication skills.

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy‑Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email  for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service‑leadership, discipline, integrity, and teamwork–are the same values that drive our success.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon factors such as specific position, location, education, training, experience, skills, and ability.