Customer Service Representative
Listed on 2026-07-23
-
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service, Bilingual
Job Details
Job Location:
L110 Winchester
- Winchester, VA 22601
Full
- Time:
Starting at $12.77 per hour. Plus $1 per hour for Third shift (overnight)
Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Monday
- Thursday 10PM-6AM
At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.
We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!
Customer Service Representative Benefits- Growth Opportunities over 90% of our management team started as an entry level team member!
- Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
- Shift-differential pay for select shifts
- PTO for all employees
- 401K Retirement Fund (Employer match up to 4%)
- Health Insurance Options including Health, Dental, Vision, family life insurance, and more
- Basic Life Insurance & Short-Term Disability 10% Company Paid!
- Employee Assistance Program
- Free employee Black Card Membership
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
- Answer phones in a friendly manner using information script
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner
- Process beverage or merchandise purchases through the point of sale system
- Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
- Provide a clean, sanitized and safe club environment.
- Customer service experience
- High school diploma/GED equivalent preferred
- Must be 18 years of age or older
- Basic computer proficiency
- Frequent lifting, carrying, pushing, and pulling
- Must be able to lift up to 75 lbs.
- Will encounter cleaning chemicals during shift
- Frequent climbing, balancing, kneeling and crouching during shift
- Continual reaching with hands/fingers/arms during shift
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