Service Advisor

Drive Customer Satisfaction. Build Relationships. Grow Your Career.

Tri-State Nissan is seeking an energetic, customer-focused Service Advisor to join our growing team in Winchester, VA. If you enjoy helping people, thrive in a fast-paced environment, and have a passion for delivering exceptional customer service, this is an opportunity to build a rewarding career with a dealership that values its employees and customers alike.

As the primary point of contact between our customers and service department, you'll play a critical role in creating an outstanding ownership experience while helping drivers keep their vehicles running safely and efficiently.

• Greet customers promptly and professionally upon arrival.

• Listen to customer concerns and accurately document service needs.

• Recommend maintenance and repair services based on vehicle condition and manufacturer recommendations.

• Prepare estimates and explain repairs in a clear, customer-friendly manner.

• Communicate with technicians to ensure accurate diagnosis and timely completion of work.

• Keep customers informed throughout the repair process.

• Coordinate vehicle pick-up and ensure complete customer satisfaction.

• Maintain accurate repair orders and service records.

• Build long-term relationships that create loyal customers and repeat business.

• Strong customer service and communication skills.

• Ability to multitask in a fast-paced environment.

• Professional appearance and positive attitude.

• Strong organizational and problem-solving abilities.

• Valid driver's license with a clean driving record.

• Basic computer proficiency.

• Previous automotive service advisor experience.

• Experience in automotive sales, customer service, hospitality, or retail.

• Knowledge of automotive maintenance and repair terminology.

• Experience using dealership management software.

At Tri-State Nissan, we believe our people are our greatest asset. We invest in our team members and provide opportunities for professional growth and success.

• Competitive compensation with performance-based incentives

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) retirement plan

• Ongoing training and career development

• Employee discounts on vehicles, service, and parts

• Supportive team environment

• Advancement opportunities within a growing organization

You are someone who:

• Loves working with people and building trust.

• Communicates confidently and professionally.

• Enjoys solving problems and finding solutions.

• Takes pride in delivering exceptional customer experiences.

• Wants to be part of a team that values integrity, accountability, and excellence.