Mortgage Support Specialist

Mortgage Support Specialist

Winchester, VA (1 day hybrid to start)

• Help customers collect and submit required documents
• Follow up by phone, email, and online tools
• Review applications for accuracy and completeness
• Answer basic questions about the mortgage process
• Provide excellent customer service and support
• Work closely with loan and mortgage teams to keep applications moving

• Strong customer service experience
• Excellent communication and organizational skills
• Ability to multitask and pay attention to detail
• Comfortable learning new systems and processes
• Ability to work independently and as part of a team

• Career growth opportunities
• Training provided
• Professional office environment
• Hybrid schedule (1 day remote to start)
• Opportunity to help people achieve home ownership

• Location:
  
  Winchester, VA 22602 (Candidates must live within 60 miles)
• Start Date:
  
  September 21, 2026 (Tentative)
• Training: 4-6 weeks, Monday-Friday, 9:00 AM-5:30 PM EST
• Schedule After Training:
  Hybrid schedule, 4 days in office and 1 day remote per week - 8:00 AM-4:30 PM EST or 8:30 AM-5:00 PM EST
• Pay: $20.00-$23.50/hour plus overtime opportunities
• Pay Frequency:
  Weekly
• Contract Length: 12-24 months with potential for permanent hire based on performance
• Compliance:
  Must successfully pass a compliance check

• No shift changes while on contract
• No time off permitted during the first 6 months of employment
• Must be able to work the assigned schedule throughout the contract

This is a Contract to Hire position based out of Winchester, VA.

• Pay range for this position is $21.42 - $21.42/hr.
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Winchester,VA.

This position is anticipated to close on Sep 10, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.