Sales Coordinator

The Sales Coordinator is a key member of the call center and sales support team, serving as the customer’s first point of contact and ensuring a smooth, professional, and efficient experience from the initial inquiry through the scheduling of appointments. This role plays a critical part in the company’s operational flow, directly influencing booking rates, customer satisfaction, and overall sales efficiency.

The ideal candidate is detail-oriented, organized, energetic, and highly coachable, someone who thrives in a fast-paced environment, communicates with clarity and empathy, and consistently delivers a top-tier customer experience.

This position is On-Site in Winchester, VA, Monday to Friday , from 8:00 AM to 4:00 PM.

• Answer inbound inquiries, including calls, texts, emails, and online submissions.
• Qualify leads using company-approved scripts and guidelines.
• Provide warm, professional communication aligned with company values.
• Maintain high customer satisfaction and ensure positive first impressions.

• Outbound Calls. (Replaces: follow-up on unscheduled or canceled appointments, per client request.)

• Schedule and confirm estimated appointments.
• Maintain a full appointment calendar, ensuring weekly capacity goals are met.
• Reschedule canceled or missed estimate appointments promptly.
• Identify scheduling gaps or inefficiencies and recommend improvements.

• Input, update, and maintain accurate customer information in the CRM.
• Track lead sources, appointment outcomes, and booking metrics.
• Generate and submit daily/weekly sales reports as needed.
• Upload relevant notes and documentation to support the sales process.

• Collaborate with the sales team to maximize demo rates (target: 90% ).
• Provide timely communication to ensure smooth handoffs and efficient workflows.
• Support continuous improvement of SOPs and internal processes.
• Maintain positive working relationships with all staff.

• Clear, confident, and professional communicator.
• Strong grammar, clarity, and customer-facing communication skills.
• High empathy and emotional intelligence.
• Detail-oriented with a strong sense of urgency.
• Highly focused and able to manage repetitive tasks with consistency.
• Ambitious, self-motivated, and driven to perform without micromanagement.
• Coachable with a strong willingness to learn and grow.
• Reliable, punctual, and committed.
• High energy and a positive attitude.
• Honest, hungry, and humble. (Client emphasis)
• Previous call center or high-volume phone experience required.
• Comfortable making 100+ dials per day .
• Comfortable handling difficult conversations and resolving customer issues.

• Hourly rate: $18 - $20/hr.
• Potential performance-based bonuses (e.g., $5 per demo).
• Opportunities for growth as the company expands.

• Fully onsite role located in Winchester, VA .
• Work schedule:
  
  8:00 AM - 4:00 PM , Monday - Friday.
• Fast-paced call center + sales support environment.
• High customer interaction.
• Standard office environment with consistent phone, CRM, and computer use.

• Medical, dental, vision
• 401(k)
• Paid holidays and PTO
• Competitive hourly pay with bonus potential
• Full-time, weekday schedule
• Comprehensive paid training
• Opportunities for growth within a stable, long-standing company
• A role where your work directly impacts the customer experience
• Family-like culture with regular team events and celebrations