Claims Resolution Specialist

RESPONSIBILITIES

• Put safety first – Always!
• Lead and foster our “people first” culture.
• Review claim submissions, documentation, and supporting materials to determine eligibility under Trex warranty guidelines.
• Accurately enter, update, and maintain case data within the claims management system in a timely manner.
• Communicate clearly and professionally with homeowners, contractors, distributors, dealers, and internal stakeholders throughout the claim lifecycle.
• Apply standard processes and established criteria to support consistent and equitable claim decisions.
• Identify and escalate trends, product concerns, or potential safety-related issues to appropriate internal partners.
• Support claim resolution recommendations, including financial settlements, within defined approval guidelines.
• Maintain documentation and audit-ready records for all assigned cases.
• Manage a high volume of cases while meeting defined productivity, quality, and service-level expectations.
• Perform other duties as assigned.

Winchester, Virginia, United States

Full-Time/Regular

We are looking for leaders with a High school diploma or GED and 2 years of experience in customer service, claims processing, warranty administration, or a related field.

• Strong attention to detail with the ability to follow defined policies, procedures, and decision frameworks.
• Effective problem‑solving skills with the ability to apply sound judgment in routine situations.
• Clear and professional verbal and written communication skills.
• Strong organizational and time‑management skills with the ability to manage multiple priorities.
• Customer‑focused mindset with the ability to handle sensitive or complex situations with professionalism.
• Ability to work independently with guidance while maintaining accuracy and consistency.
• Basic proficiency in computer systems, case management tools, and standard office applications.
• Ability to learn and apply product knowledge, warranty terms, and claims procedures.

• Associate’s or Bachelor’s degree.
• Exposure to manufacturing, building products, construction, or related industries.
• Experience working in cross‑functional or customer‑facing environments.

Base Pay Range: $22.00 - $26.00 per hour

This role is also eligible for further compensation through an annual/sales bonus, in addition to the base salary.

• Time Off: Paid holidays and paid vacation.
• Health, Dental, and Vision Insurance: We’ll cover a generous share of the cost.
• 401(k) With Company Match: Save for your retirement and we’ll match it dollar for dollar.
• Tuition Reimbursement: We’ll pay part of the cost of an approved degree.
• Training and
  
  Education:
  
  Online and on‑site learning opportunities.
• Stock Purchase Program: Purchase Trex stock at a discounted price.
• Employee Discount Program: Discount on Trex products.

Trex is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.