Service Coordinator - Part Time First Shift

Service Coordinator - Part Time First Shift page is loaded## Service Coordinator - Part Time First Shift locations:
Winchester, VAtime type:
Part time posted on:
Posted Todayjob requisition :
JR108512## Department

PATIENT LOGISTICS CENTER - 107183## Worker Sub Type Regular## Work Shift
** Pay Grade
** 113#
** Job Description
** The Service Coordinator monitors patient flow to ensure timely, effective, and efficient scheduling of diagnostic and procedural services. This role leverages strong clinical knowledge to assess, prioritize, and coordinate multiple tests across the system to optimize patient throughput and reduce discharge delays. The Service Coordinator balances patient itineraries and clinical needs with service area orders and resource availability.

The Service Coordinator serves a diverse customer base including patients and families, visitors, medical staff, and colleagues. As a member of the Hub (Patient Logistics Center/PLC), the role supports a system‑wide view of Valley Health, providing 24/7 centralized coordination of patient admissions, placement, transportation, and service area testing and procedures. The Service Coordinator works in close collaboration with Hub Clinical Care Coordinators (C3s) to manage and prioritize current and near‑term (1–2 day) service area requests.

Additional projects may be assigned in support of departmental and organizational strategic goals.

Responsibilities and Duties Centrally prioritize and schedule service demand for inpatients at Winchester and Warren facilities.

Manage daily service department order queues; adjust scheduling based on established Standard Operating Procedures (SOPs) and escalate issues to leadership as appropriate.

Ensure patients approaching discharge receive appropriate scheduling priority to minimize delays.

Validate order appropriateness and coordinate care within the correct clinical setting.

Continuously reassess and adjust prioritization in response to changes in patient condition or operational needs.

Collaborate with Clinical Care Coordinators (C3s), Nursing, Service Departments, Central Scheduling, and Transportation to create optimal patient itineraries.

Balance patient clinical requirements with service area capacity, staffing, and resource availability.

Communicate with Unit C3s and Nursing to ensure patient preparedness, including monitoring and confirming pre‑procedure requirements (PPRs).Identify and escalate scheduling, capacity, or service barriers to appropriate leaders for resolution.

Create, monitor, and adjust transport requests to support timely access to services.

Assist service areas in managing transportation needs and resolving logistical challenges.

Enter, maintain, and validate accurate scheduling and patient flow information in Care Logistics and Epic.

Apply appropriate medical terminology and ensure compliance with clinical standards related to orders and care settings.

Complete required compliance training and core competencies within established timelines.

Participate in daily Performance & Order Prioritization (POP) huddles to anticipate delays and proactively prioritize high‑impact tests and procedures.

Support departmental performance metrics, process improvement initiatives, and strategic projects.

Maintain working knowledge of service area policies, requirements, workflows, and preferences.
** Education
* * High School graduation or GED required.

Associate or bachelor’s degree in business, or health science such as radiology, respiratory or registered as Certified/Licensed staff is preferred.
** Experience
* * Two or more years of healthcare experience required.

Patient scheduling experience in a hospital setting preferred.

Significant experience in customer service or hospitality could be considered as a substitution for healthcare experience.

Experience with computer technology, including Windows-based programs, email, and Microsoft Word, EPIC, and Care Edge.
** Certification & licensure
** Maintain any current certifications or professional licensure in service areas is preferred.
** Qualifications
* * Excellent interpersonal skills to effectively communicate with all clinical and service area departments.

Ability to…