Supv Patient Access

Position Overview

Supervises and coordinates activities and employees related to all patient access processing including: registration, scheduling, and insurance verification, of patients within the healthcare system to ensure the financial viability of the clinical and business enterprise.

• High school graduate or equivalent.
• Obtain HFMA Certified Revenue Cycle Representative (CRCR) Certification within one (1) year of hire.

• Two (2) years of patient financial services, patient access, or registration experience.

• Associates Degree, BA or BS.

• Two years of experience in a healthcare setting.
• Supervisory experience.

• Supervises and coordinates activities related to registration & scheduling. Maintaining current knowledge of third party payor and managed care requirements.
• Coordinates and supervises access processing for verification, notification and pre-certification to minimize payment denials.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians, and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures as well as assist in development and upkeep of departmental policies and procedures.
• Coordinates registration, scheduling with other departments and/or outside referral sources/agencies/facilities to ensure continuity of care, timely communication and accurate patient processing.
• Interviews and screens potential employees using Targeted Selection and makes recommendations department Manager or Director to aid in filling vacant positions.
• Ensures that training of new employees is completed as well as identifies on-going continuing education needs of existing employees.
• Handles patient/family or staff complaints, investigates complaint and makes recommendation on appropriate resolution.
• Monitors performance of staff on a daily basis to ensure efficient high quality service.
• Completes performance evaluations for new employees, as well as annual evaluations.
• Participates with Manager in evaluation of employees who fall below expectations.
• Able to institute first step (verbal counseling) of WVUH Corrective Action Policy.
• Coordinates staffing schedule including leave time to ensure adequate departmental coverage and maintains functional knowledge of operational areas and is able to step into staff as needed.
• Keeps staff informed of process, policy and other changes through presentation at regular staff meetings, face to face communications and e‑mail correspondence.
• Assist staff in the coordination of financial services prior to visit with other departments or customers as appropriate.
• Communicates problem hindering workflow to Manager or Director in a timely manner.
• Organizes and executes daily task in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Assist with annual budget process.
• Maintains registration accuracy threshold of 95% as identified in audit processing.
• Compiles daily cash deposits and reconciles individual cash drawers.

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping and feeling are necessary body movements utilized in performing duties throughout the work shift.
• Must be able to sit for extended periods of time.
• Must have reading and comprehension ability and must be able to read and write legible in English.
• Visual acuity must be within normal range.
• Must be able to communicate effectively.
• Must be able to exert in excess of 50 pounds of force occasionally to move patients or objects.
• Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment.

• Office type environment.
• Patient care environment.

• Excellent oral and written communication skills.
• Working knowledge of computers.
• Basic knowledge of medical terminology, third party payors, knowledge of business math, time of service collection, process ICD-9 and CPT coding preferred.
• Must demonstrate the ability to use…