Medical Assistant

Medical Assistant (MA) – PACE Program

Help older adults live safely and independently—one visit at a time.

Your clinical skill and compassion help our participants live with dignity, comfort, and confidence.

Join Blue Ridge Care and make a meaningful impact every day. As a Medical Assistant on our PACE team, you’ll support providers, participants, and families with timely, hands‑on care and exceptional coordination—ensuring each participant receives the respect and attention they deserve.

Our mission is simple and powerful:
deliver extraordinary, person‑centered care through teamwork, empathy, and reliability. In our PACE clinic, you'll be an essential part of keeping care moving smoothly and safely.

We’re seeking a Medical Assistant (MA) to support both the clinical and administrative needs of our PACE clinic. You’ll prepare exam rooms, assist with procedures, complete point‑of‑care testing, coordinate communications, support APP workflows, and ensure efficient clinic operations.

This position is primarily clinic‑based
, with occasional support in the Day Center or for participant escort duties
.

• Employment Type:
  
  Full‑time (or Part‑time/PRN if applicable)
• Schedule:
  
  Primarily weekdays; occasional adjustments based on participant needs

• Take vital signs, administer vaccines, collect specimens, and perform point‑of‑care testing per provider orders.
• Assist APPs, physicians, and nurses with exams, procedures, and treatments—including nebulizer therapy.
• Complete participant check‑in/check‑out and ensure timely, accurate EHR documentation.
• Notify participants of normal lab results as directed by the APP/RN.
• Provide warm, respectful service that supports participant satisfaction and dignity.

• Prepare charts with updated labs, imaging, and outside provider notes; flag urgent findings.
• Draft templated participant communications for APP/RN approval.
• Monitor clinic dashboards/inboxes and route high‑priority items to the correct clinician.
• Support medication workflows: prepare refill requests, gather PMP review data, upload controlled substance agreements (no independent prescribing).
• Manage referrals/authorizations: build complete packets, route for approval, upload final documentation, and track to closure.
• Conduct routine follow‑up calls to families for confirmations, information gathering, or clarification, following protocols.
• Coordinate specialty care by sending records to consultants and tracking receipt of recommendations.
• Assist with pre‑operative workflows, including retrieving forms, scheduling, and uploading documentation.
• Support admission/discharge processes by collecting AVS summaries, medication lists, and facility paperwork.
• Contribute to semi‑annual care plans by tracking referral completion and preparing updated packets.
• Assist with urgent walk‑ins by performing intake, documenting symptoms, and preparing rooms quickly.
• Provide administrative support including uploading documents, tracking overdue items, preparing draft forms (FMLA, transit), and monitoring immunization needs.

• Prepare exam rooms and instrument trays; restock and clean rooms per protocol.
• Complete basic maintenance on clinic devices (INR machines, glucometers, oxygen equipment) and escalate issues as needed.
• Maintain clinic and home‑care supply inventories.
• Label specimens and prepare them for courier pickup.

• Support scheduling, referrals, and order management.
• Maintain vaccine logs, medication inventories, and refrigerator/freezer temperature records.
• Enter accurate, timely notes and documentation into the EHR.

• Medical Assistant Certification or Registration (RMA or CMA).
• If not yet certified: at least 3 years MA experience within the last 7 years and willingness to become certified/registered within 6 months of hire.
• 1+ year of experience with older adults (paid or volunteer).
• Primary care experience preferred.
• Strong communication, interpersonal, and customer service skills.
• Ability to thrive in a fast‑paced, team‑based clinical environment.
• Basic…