Epic Certified Applications Analyst; HIM & Care Everywhere

Job Description

This position supports the EPIC HIM and Care Everywhere team. Epic Certified Applications Analyst implements and maintains Epic systems and databases to ensure optimum performance. The analyst manages complex information system projects/products to provide automated solutions that meet business needs using the Epic solution. Responsibilities include maintaining Epic applications and facilitating updates, new releases, and system enhancements; communicating project and team status to internal and external audiences;

conducting or participating in system technical and application reviews to determine feasibility, cost, and evaluate usefulness; assisting in development and training of existing and new employees; staying current on programming tools, methodologies, and industry standards; and participating in on‑call support.

Conducts or participates in system technical and application reviews to determine feasibility, cost, and evaluate usefulness. Evaluates requests for service, participates in vendor demos, site visits, and reference calls. Leads system investigations to determine general feasibility, cost, and alternative system solutions as evidenced by interviewing users to define requirements and objectives of automation. Serves as the applications support contact to troubleshoot problems, incorporate end‑user preferences, ensure the availability of reports, and collect other relevant information to optimize user experience.

Implements and maintains Epic systems and databases to ensure optimum performance. Follows standards for on‑call, downtime, and request processing. Responds to and addresses system issues and requests following approved SLA goals, standards of work, and policy. Analyzes complex processes through collaboration, research, workflow analysis, and data extraction. Follows through across the incident and request lifecycle from inception to completion in accordance with Epic documentation standards.

Assists with information systems projects to provide automated solutions that meet operational/business needs using enterprise solutions. Maintains applications and facilitates updates, new releases, and system enhancements. Consults with internal customers to validate timelines and assumptions and incorporates validated information into the project plan. Supports departmental processes such as project management, including project planning, problem resolution, change control, and quality assurance. Participates in all phases of review and testing of new enterprise applications and updates through note/change review, development and execution of test data/scripts, validation of test results, and end‑user acceptance sign‑off.

Assists in prioritizing and implementing requested changes to enterprise applications systems in accordance with change management procedures. Analyzes new functionality to assess usefulness and determine an implementation schedule in conjunction with established review procedures.

Assists in recruitment, development, and training of existing and new employees. Remains current on programming tools and methodologies and makes recommendations for team/analyst training programs. Assists in the development and implementation of employee training and mentoring activities.

Communicates status to teammates and internal and external customers. Follows through on issues for resolution. Effectively reaches out to teams to facilitate issue resolution or address project constraints. Escalates and communicates status to supervisors or managers. Participates in team meetings, huddles, and work groups. Provides minutes, vendor project correspondence, and status reports in accordance with IT documentation standards. Assists in the maintenance and communication for new version releases and change control processes.

Follows procedures and standards for naming application/system guidelines.

Bachelor’s Degree in Healthcare or Information Technology related field or four (4) years of equivalent work experience is required.

Minimum of three (3) years’ experience in an IT or…