Service Desk Support Senior

Service Desk Support Senior

Full Visibility is seeking a Service Desk Support Senior, located in Winchester, VA or Washington, DC and is a Hybrid Role. Candidate must possess an active Top Secret/SCI Eligibility Clearance. Individuals selected for this position will be subject to Counterintelligence (CI) Polygraph examinations based on their assignment after their start date and must be able to obtain and maintain any required CI Polygraph eligibility throughout the duration of their employment.

Requirements Minimum of eight (8) years of experience in Service Desk Support. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: local market conditions, and candidate qualifications, such as skills, education, and experience.

A reasonable salary range for this position is $55K to $90K.

Full Visibility LLC is a federally certified Small Business that delivers innovative technical solutions to address the nation's most critical and sensitive missions. Founded in 2006, our extensive technical capabilities and expertise support federal and state government agencies with over 100 cleared technical experts specializing in mission solution areas of Digital, AI & Analytics, Cyber, and Engineering. Our technologists are recognized as industry leaders with demonstrated expertise in innovating and transforming our client environments in support of national security and law enforcement.

Headquartered in Tysons, VA – with locations in Chantilly, VA, Quantico, VA, and Huntsville, AL – we have specialized experience supporting sensitive missions and an understanding of the niche skillsets required to overcome challenges in these environments. Our clients benefit from an enthusiastic and reliable team of talent with high employee morale and retention based on our FULL EMPLOYEE approach where each employee's professional and personal well-being is considered.

Our focus on employee development, success, and morale is demonstrated by our consecutive top ranking as the Best Place to Work by the Washington Business Journal as a thirteen-time honoree. Full Visibility has also been included on the Inc. 5000 Fastest-Growing Private Companies in America list eight times since 2014.