Help Desk Specialist- First Shift

## Help Desk Specialist
- First Shift Apply locations:
Winchester, VAtime type:
Full time posted on:
Posted Todayjob requisition :
JR109216## Department INFORMATION SYSTEMS - 108231## Worker Sub Type Regular## Work Shift First Shift (United States of America)
** Pay Range**$21.18 - $31.76#
** Job Description
** The Help Desk Specialist serves as the first point of contact for IT support, providing courteous and timely assistance to end users via phone, email, and remote tools. This role focuses on resolving basic technical issues, documenting incidents and service requests in Service Now, and escalating more complex matters following established procedures. The Specialist develops foundational technical and customer service skills while learning organizational systems, policies, and workflows.
** Responsibilities and Duties
** Provide first-level support via phone, portal, email, and remote tools

Log, categorize, prioritize, assign and document tickets accurately in Service Now Perform  basic troubleshooting for hardware, software, account access, and peripherals

Meet defined SLAs and customer service standards

Participate in training and continuous learning

Handles low-to-moderate complexity incidents and requests

Follows documented procedures and knowledge articles

Escalates issues appropriately based on defined criteria
** Education
* * High school diploma or equivalent. Associate’s degree in an IT field of study preferred.
** Experience
* * Prior IT and customer service experience preferred.
** Qualifications
* * Foundational IT knowledge (Windows, basic networking, common applications)
Strong customer service and communication skills

Ability to follow processes and learn quickly#
** Benefits
* * At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
* A Zero-Deductible Health Plan
* Dental and vision insurance
* Generous Paid Time Off
* Tuition Assistance
* Retirement Savings Match
* A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
* Membership to Healthy U:
An Incentive-Based Wellness Program Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit  Welcome Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can.
Continued success depends on it!  Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
#J-18808-Ljbffr