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Senior Manager, Autonomous Incident Management (DexOps
Job in
Winchester, Frederick County, Virginia, 22603, USA
Listed on 2026-08-03
Listing for:
Navy Federal Credit Union
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
Change Management
Job Description & How to Apply Below
Navy Federal Credit Union seeks a Manager II, Service Desk Systems & Support to lead Autonomous Incident Management and Dex Ops, shaping a Tier 0 operating model and cross-functional delivery across Service Desk, Engineering, Service Now, and DEX. You will drive structured, outcome-driven incident automation with executive visibility and measurable improvements in productivity.
Responsibilities include establishing governance, scaling automation, and delivering KPI-driven outcomes while developing
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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