ServiceNow SPM Consultant

Service Now SPM Consultant

Open to Pensacola, FL, Winchester, VA, and Vienna, VA. (Hybrid)

Role Overview

We are seeking an experienced Service Now Strategic Portfolio Management (SPM) Adoption & Enablement Consultant. This role supports the implementation and organizational adoption of Service Now SPM across Portfolio, Program, and Project Management functions. The consultant will serve as a trusted advisor, trainer, and subject matter expert during the transition to a centralized Service Now SPM solution. This person will partner with Portfolio Managers, Project Managers, Program Managers, and business stakeholders to drive user adoption, establish best practices, provide hands-on support, and develop sustainable operating procedures.

Key Responsibilities

• Serve as the subject matter expert for Service Now Strategic Portfolio Management (SPM) capabilities and best practices.
• Advise leadership and PMO stakeholders on portfolio, program, and project management processes enabled through SPM.
• Recommend configuration, workflow, governance, and reporting approaches that align with organizational objectives.
• Develop and deliver role-based training for Portfolio Managers, Program Managers, Project Managers, and business stakeholders.
• Facilitate workshops, office hours, demonstrations, and hands-on learning sessions.
• Create comprehensive Standard Operating Procedures (SOPs), process guides, job aids, and training documentation.
• Document portfolio governance processes, intake workflows, demand management procedures, and reporting standards.
• Support change management activities, communication plans, and stakeholder engagement strategies.

Required Qualifications

• 5+ years of experience implementing or supporting Service Now Strategic Portfolio Management (SPM) solutions.
• Demonstrated experience leading SPM or PPM transformations within large or complex organizations.
• Experience training and enabling PMOs, project managers, and business stakeholders on Service Now SPM.
• Strong knowledge of portfolio management, program management, project management, demand management, resource management, and governance practices.
• Proven ability to create SOPs, process documentation, training content, and knowledge articles.
• Experience facilitating workshops, training sessions, and stakeholder engagement activities.
• Strong communication, facilitation, and relationship-building skills.

Preferred Qualifications

• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• Service Now Certified System Administrator.
• PMP, PgMP, PMI-PMOCP, or related project management certification.
• Experience implementing portfolio governance, intake management, prioritization frameworks, and resource planning processes.
• Experience supporting organizational change management and user adoption initiatives.
• Familiarity with HR, shared services, or enterprise PMO environments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at a or .