Data Entry - Occupational Health Services Associate

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Job Description:

The Occupational Health Services (OHS) Associate will achieve proficiency in the requirements below through job-related training and work experience. The OHS Associate will perform a variety of complex tasks including customer service both internal and external. A successful OHS Associate will be eager to learn new and complex processes, as well as have a desire to achieve production and quality goals.

Responsibilities:

Schedule donor occupational health testing within vendor systems.

Process and complete drug and occupational health testing results to ensure delivery to clients.

Learn and understand the regulated processes for both drug and occupational health testing.

Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results.

Work with internal teams to assist clients.

Respond to incoming calls or emails from clients, internal departments, and vendors requesting information test results.

Meeting attendance, production and quality standards of the company/department.

Records details of all calls and tasks, as well as actions taken, into Salesforce.

Other duties related as assigned by management.

Meets Accurate Background’s Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures.

Contributes to team effort in maintaining service level agreements (SLA)
Contribute to a positive team environment.

Contribute to creating and maintaining work instructions and Milo flow charts.

Ability to multitask, make decisions, and work independently and well as with a team.

Qualifications:

High school degree or GED required.

Able to complete work with minimal errors under limited supervision required.

Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, One Note, One Drive) required.

Ability to multitask (i.e., read or type while talking on the phone) required.

Strong written and verbal comprehension and expression skills required.

Ability to type 35+ WPM required.

Previous experience with CRM systems (i.e., Salesforce) preferred.

Must take ownership, be open, work as one, and stay curious.

This position pays $16.00. an hour.

Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical, dental, and 401k. Your recruiter can share more details about the specific compensation package during the hiring process.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take  accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal   open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect.

Embrace differences.

Stay curious.

Stay curious even as you move…