Program Operations Manager

Overview

At Grafton Integrated Health Network, we’re guided by a shared purpose: helping individuals with complex needs live meaningful, fulfilling lives. As a Program Operations Manager, your meaningful impact comes through leading and supporting a team of Direct Support Professionals who provide compassionate, person‑centered care in our adult group homes. You’ll foster a culture of teamwork and collaboration, ensuring that staff have the guidance, training, and encouragement they need to help residents achieve greater independence and well‑being.

And because we care for you so you can care for others, we provide the tools, resources, and professional development opportunities that empower you to grow as a leader while making a lasting difference.

Join us - and experience the deep fulfillment of knowing your work truly makes a difference! Be part of a team that leads with heart and grit, the Grafton way—where compassion and clinical excellence come together to change lives.

• Establishes and maintains positive employee relations
• Interviews and collaborates with Human Resources to hire new employees
• Provides and ensures initial employee training
• Oversees the new employee training within the program provided by the Lead DSP
• Monitors employee performance and utilizes recognition and feedback models to improve / maintain performance
• Provides corrective feedback for employee performance problems that do not improve through coaching
• Provides and ensures ongoing employee training and development
• Conducts employee performance reviews, employee performance assessments
• Oversees completion and audits of weekly/monthly paperwork in the home
• Oversees employees’ in completing weekly/monthly shopping for items needed in the home and food.
• Oversees development and implementation of activity schedules
• Provides for employee safety through risk management
• Manages employee transfers and resignations
• Manages staffing for assigned program
• Monitors that clients receive medication and medical treatment, as prescribed
• Manages the safety and rights of clients
• Monitors that clients’ health and hygiene needs are met
• Manages the residence / school site and company vehicle use
• Facilitates maintenance for the assigned program
• Facilitates program planning
• Ensures employees understand their responsibilities to implement clients’ individual plans
• Monitors employees’ implementation of individual plans
• Oversees employees’ support to substitute staff
• Sets expectations and monitors how employees facilitate client participation in the community
• Manages on-call / on-duty responsibilities
• Participates in a weekly on-call rotation
• Demonstrates knowledge of Grafton/program (mission, vision structure)
• Supports the organization’s Continuous Quality Improvement and Trauma Informed Care approach.
• Demonstrates knowledge of the programs current goals and future goals
• Demonstrates willingness and ability to propel the program towards these goals
• Communicates effectively by selecting appropriate communication modalities
• Promotes teamwork and empowers employees’ to self promote and excel
• Manages and implements change in a positive and effective way
• Demonstrates knowledge of overall program budget
• Utilizes approved procedures for purchases and cash requests
• Assists the Operating Team in containing costs
• Manages fiscal budget for the program
• Other duties as assigned

• A Bachelor’s degree in Social Work or Psychology and 2 years of professional experience working with older adults or persons with disability, one year of which must have been in a residential facility for adults and 1 year prior supervisory experience (preferably in a residential setting)
• Prior supervisory or demonstrated leadership experience preferred.
• Requires a valid driver’s license

• Starting at $35 up to $44.60/hour. Commensurate with experience.

• Medical, dental and vision
• Flexible Spending & Health Savings Accounts
• Generous Paid Time Off plan & attendance incentives
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Short-term disability (STD)
• Long-term disability (LTD)

• Paid Career Development – we pay you while becoming certified in CPR, Ukeru, Mandt and other career training!
• 401(k), including an employer match up to $2,500 annually
• Education Assistance up to $5,250 annually
• As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness

If you have issues applying or have any questions about this position, please reach out to us at hr.

Grafton is an equal employment opportunity employer and tobacco‑free workplace.