ICC Clinical Manager

Inpatient Care Center (ICC) Manager – Blue Ridge Care

Your clinical leadership ensures comfort, dignity, and excellence for patients and families during the most critical moments of care.

Your guidance and expertise shape high‑quality inpatient hospice services while supporting clinical teams and strengthening continuity of care across settings.

At Blue Ridge Care, we deliver extraordinary care to improve life’s journey. As a mission‑driven, not‑for‑profit healthcare system, we provide integrated services in hospice, serious illness care, the Program of All‑Inclusive Care for the Elderly (PACE), community thrift shops, and grief support—meeting patients and families with compassion, expertise, and respect.

With a strategic focus on growth, innovation, and clinical excellence, our team of Future Makers is committed to Caring for life by providing individualized, high‑quality end‑of‑life care across our community.

The Inpatient Care Center (ICC) Manager provides leadership, mentoring, and clinical oversight for Blue Ridge Care’s Inpatient Care Center. This role ensures that patients’ clinical needs are met through comprehensive assessments and individualized Plans of Care, while maintaining regulatory compliance and program integrity.

The ICC Manager is responsible for supervising all clinical aspects of inpatient care, supporting organizational and departmental goals, managing patient flow and admissions, and fostering a collaborative, ethical, and patient‑centered environment.

• Act as a patient advocate while ensuring high‑quality, compassionate inpatient hospice care.

• Plan, evaluate, and document care effectiveness in collaboration with the interdisciplinary team (IDT), including patients, families, physicians, and faculty staff.

• Provide continuity of care across settings through effective verbal and written communication.

• Perform admissions to the Inpatient Care Center as needed, including emergent situations.

• Provide direct patient care during periods of high acuity or limited resources, including assessments, triage, and coverage during staff absences.

• Serve as a clinical mentor and resource for ICC staff related to documentation, education, and problem solving.

• Ensure appropriate and timely admission of patients to the Inpatient Care Center, maintaining optimal unit capacity including weekends.

• In collaboration with the Medical Director, determine eligibility for admission, appropriate levels of care, and manage the waitlist.

• Collaborate with field teams, hospital liaisons, and medical providers to transition appropriate patients into the ICC.

• Participate in hospital rounds and evaluate patients for General Inpatient (GIP) status as requested.

• Coordinate with external vendors including pharmacy, medical supplies, linens, housekeeping, and dietary services.

• Ensure all nursing services and documentation meet regulatory requirements, federal hospice guidelines, Joint Commission standards, and organizational policies.

• Participate in infection control education, monitoring, and activities.

• Deliver care in a cost‑effective manner, demonstrating understanding of hospice reimbursement methodologies and payer requirements.

• Monitor productivity, staff overtime, patient care expenditures, and approve related billing and documentation.

• Serve as a liaison with vendors, physicians, community‑based facilities, and contracted service partners.

• Provide supervision and conduct performance evaluations for RNs, LPNs, and CNAs, with required documentation.

• Lead ICC Collaborative Meetings and conduct staff meetings monthly and as needed.

• Communicate regularly and effectively with clinical staff regarding organizational updates, practice expectations, and operational changes.

• Support clinical staff leadership needs in the absence of other clinical managers as requested.

• Model the Blue Ridge Care mission, philosophy, ethical behavior, integrity, and commitment to excellence.

• Current, unrestricted Registered Nurse (RN)…