Quality Assurance Supervisor

Job Description

This position is responsible for maintaining and improving the quality system, data analysis, customer interface, quality practices, and continuous improvement activities. The Quality Supervisor will report to the site Quality Manager and work closely with functional area leaders, quality staff, corporate support teams, and production team members. This position serves as the Backup SQF and ISO Practitioner, leads quality systems initiatives for the department, and focuses largely on documentation management.

• Interview, train, place, assign, and direct work for Quality Team employees, appraise performance, reward and discipline employees, address complaints, and resolve problems.
• Ensure company and customer quality and food‑packaging safety requirements are met.
• Participate in the review of manufacturing and testing of new products to ensure quality requirements are fulfilled.
• Design and implement process capability studies as required to qualify products.
• Provide guidance in implementing testing procedures to ensure quality requirements are met.
• Track root causes of quality issues, coordinate corrective actions, and implement appropriate adjustments using established systems.
• Facilitate performance metrics systems and present them to management groups.
• Interface with customers, vendors, third‑party assessors, and applicable regulatory agencies.
• Ensure proper usage and calibration of measuring devices (e.g., calipers, gages, etc.).
• Direct employees engaged in inspection and testing activities to ensure control over materials and products, including responsibility for data collection systems.
• Maintain sanitation and good manufacturing practice compliance.
• Facilitate continual product safety in accordance with SQF standards, administering compliance status to food safety requirements.
• Support and provide guidance for systems defined by ISO 9001, including documented procedures, audits, and programs.
• Facilitate teamwork focused on quality and operational improvement as well as customer satisfaction.

• Medical, dental, and vision plans
• Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees
• Company‑paid holidays starting at eight days per year, varying by location
• Well‑being program and Employee Assistance Program
• Health Savings Account and Flexible Spending Account
• Life insurance, AD&D, short‑term and long‑term disability, and voluntary benefits
• Paid parental leave
• Retirement savings plan with company match
• Tuition reimbursement (subject to approval)
• Discretionary annual bonus program (initial eligibility dependent on hire date)

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. For more information about your rights under the law, please consult the “Know Your Rights:
Workplace Discrimination is Illegal” poster. If you need a reasonable accommodation for any part of the employment process due to a medical condition or disability, please call 224‑313‑7000 and let us know the nature of your request and your contact information.

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