Sales Coordinator

Overview

We’re looking for a motivated team member who is eager to grow, learn, and make an impact. This role is a great opportunity for someone ready to take the next step in their career and apply their existing skills in new ways. We value curiosity, adaptability, and a strong desire to continue developing professionally. If you’re passionate about learning and contributing to a collaborative environment, we’d love to hear from you.

In this role, you will support customer inquiries, maintain accurate data, and collaborate efficiently with other corporate and manufacturing functions. Working closely together with the sales team to deliver an excellent customer experience to our internal and external customers.

• Maintain accurate customer master data in ERP and CRM systems (including pricing, bonuses, shipping details, and invoice settings)
• Monitor and update pricing, terms, conditions, sales agent details, and commission data
• Assist the sales team with planning, forecasting, reporting, and preparation for customer visits
• Prepare strategic and operational reports, including statistics and sales performance analysis
• Manage rebates and commission processes in coordination with Accounting
• Create credit and debit notes
• Act as an interface between customers and internal functions (SCM, Accounting, Quality)
• Validate non-standard orders for accuracy and compliance
• Provide support for customer demand prioritization when capacity is limited
• Support escalations related to missing payments and special payment processes
• Support handling of quality complaints
• Communicate with customers and prospects via phone and email. Record and maintain leads in Salesforce
• Manage requests for samples, pre-series materials, and physical marketing material
• Assist with the quotation process and prepare and send offers to customers
• Ensure alignment of operational requirements with customers and internal stakeholders
• Support contract preparation and review to ensure compliance with applicable regulations
• Manage customer inquiries by obtaining relevant information or directing requests to appropriate stakeholders

WHAT YOU BRING TO THE ROLE

• HS Diploma/GED
• 3+ years of Customer Service and or Sales Support experience
• Knowledge with SAP, CRM, and MS Office (Excel, PowerPoint, Outlook, Teams)
• Ability to work in a team and deal with conflicts
• Ability to learn our industries, markets, products, and materials
• We are seeking a customer-focused professional who demonstrates strong judgment, ownership, and problem-solving capabilities

ADDITIONAL WAYS TO STAND OUT

• Bachelor’s degree
• 5 +years of customer service and or sales support
• Experience with ERP SAP
• Consistently seeks to understand customer needs and anticipates potential challenges before they escalate.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.

No Relocation Provided for the role.

THE PERKS

• Immediate Benefits
• Paid Time Off
• Employee Discounts
• Annual Bonus
• Employer 401(k) Match
• And more benefits that come with working for a global industry leader!

Continental is an Equal Employment Opportunity employer. We prohibit discrimination based on race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. We comply with government regulations and affirmative action responsibilities where they apply. To be considered, you must apply for a specific position with a current posted job opening.

Reasonable accommodations are available for qualified individuals with a disability. For accessibility assistance during the application process, please contact  or US Recruiting at .

Continental is a leading tire manufacturer and industry specialist that develops and produces sustainable, safe and convenient solutions for automotive manufacturers as well as industrial and end customers worldwide. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets. Conti Tech is one of the world’s leading industry specialists.

The Continental group sector offers its customers connected, environment-friendly, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 39,000 employees in more than 40 countries and sales of some 6.4 billion euros (2024), the global industrial partner is active with core branches in Asia, Europe and North and South America.