Customer Solutions Account Manager

• Location: 450 Armour Dale, Winchester, VA, 22601, United States
• Base Pay
  : $27.50 - $34.00 / Hour
• Job Category:Sales, Customer Service/Solutions, Sales in Manufacturing Environment
• Employee Type:FT Non-Exempt
• Travel: 5%
• Manage Others: No

Contact information

• Phone
  :

Who Are We…

Ashworth, a global company, is the only conveyor belt company that manufactures and services both metal and plastic belting for straight running, turn-curve, lotension, and self-stacking spirals-- offering customers the best solution for their specific requirements. Celebrating over 75 years of revolutionizing the future of conveyor belts, Ashworth continues to lead the market with the most conveyor belt patents in the food processing, can making, and material handling industries.

Ashworth strives to be the premiere employer within our industry and a leading employer within our community. We want to attract and retain the best associates for our organization, recognizing our success depends on a partnership based on respect, involvement, development, and growth for all our employees.
We are growing and would like to welcome a new colleague in our Customer Solutions Account Manager Position in our Winchester, Virginia, location that can strategically help us to achieve our company goals for future success. We have one full-time position available.

Job Summary
The Customer Solutions Manager Position is responsible for selling Ashworth corporate products and services to existing customers and finding new leads to increase the customer base. The job purpose is to generate revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information to customers, and developing assigned accounts. This specific position will focus on specific territories in the United States.

The position will reach business targets through excellent telephone sales and communication skills. This individual will also develop his or her phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role.

The position will provide various levels of support for Ashworth customers on company products, provides excellent customer service, technical expertise and understanding of the customer’s expectations. The individual is expected to provide technical assistance for conveyor belt selection, manage a secondary account base, prospect and qualify new customers and help Marketing, Customer Solutions, Engineering, and Finance.

The Customer Solutions Manager Position is considered a product expert and can independently combine strong technical skills relevant to the focus areas, has advanced communication skills and strong knowledge of production processes to facilitate complex customer issues.

The agenda is to maximize the sale of Ashworth’s products in the U.S, Canada, and Latin America with a focus on Lo-tension and Core products.

Requirements

• Leads, diagnoses and troubleshoots customer concerns from incoming calls, providing customers with understanding of resolution options or recommended solutions.
• Develop accounts by checking customers’ buying history; cold-call prospects that are generated by themselves, internet, trade magazines, trade show follow up or other external sources.
• Uncover sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, and providing technical information as required. Identify key contacts with purchasing authority and decision makers.
• Establish new accounts by answering telephone, fax and e-mail, and web site inquiries, verifying and entering information into…