Human Services Worker II- and Prescription Access Specialist

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At the CSB we are dedicated to making a positive impact in the community we serve. We are seeking an individual who is passionate about supporting others and has the skills to navigate the complexities of public assistance programs. As a key member of our team, you will:

The successful candidate will have the ability to read, comprehend, apply, and explain standard business material and complex public assistance policies and procedures. Must have proficient skills with Microsoft products and the ability to navigate other applications. Be able to access and evaluate data to ensure that established deadlines are met and prioritize multiple and varied tasks. Must have excellent customer service skills and the ability to resolve conflicts and think independently.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and CSB recognizes that staff competence speaking a variety of languages is necessary to meet client needs. We encourage candidates bilingual in English and a foreign language to apply. A foreign language skills stipend of up to $1,300/year (full-time) may be given for qualified bilingual employees.

To find out about the benefits of working with Fairfax County Government, please visit the CSB Careers Page.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Maintains knowledge of current public assistance and employment policies and applies, explains and interprets federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties;
• Conducts in-depth interviews of clients to determine and reassess eligibility of clients for financial, publicly supported medical services and/or medical public assistance programs;
• Performs client needs assessments to aid in making appropriate referrals to other services;
• Works with clients to assist with gathering the information required to establish eligibility;
• Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;
• Ensures timely processing of applications to meet client needs and program policy mandates;
• Authorizes public assistance (e.g., medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements;
• Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients; providers, attorneys, the public, and other interested parties;
• Assists clients in obtaining the resources necessary to meet emergency needs;
• Assists clients in obtaining services and coordinates these with other service providers as needed;
• Coordinates and manages clients' participation in a variety of services;
• Participates in case staffing with other County staff or community organizations to assess and address needs of clients;
• Prepares appeal documents and may represent the agency in administrative appeals filed by clients;
• Determines client's employment needs in order to develop a plan of service to move them towards self-sufficiency;
• Provides career counseling;
• Assists job seekers with job search and resume development;
• Assists workforce development staff in the operation of employment programs.

Required Knowledge Skills and Abilities

• Knowledge of basic human behavior and social problems;
• Knowledge of complex federal, state and local laws governing public assistance and welfare reform;
• Ability to read, interpret and apply complex program policies and procedures;
• Ability to communicate effectively, both orally and in writing;
• Ability to make mathematical computations;
• Ability to schedule, organize and manage workload sufficient to meet deadlines;
• Ability to use automated technology to establish and maintain case records;
• Ability to handle multiple deadlines, computer systems, high volume of client contact, high caseloads, and competing priorities;
• Ability to establish and maintain effective working relationships with clients, co-workers and other human service providers;
• Ability to work effectively with people under stress and those from various…