Accommodation - Accommodation Supervisor - HK

Fall barrow, Windermere, Cumbria, United Kingdom

Join us as our new Accommodation Supervisor, where you’ll play a key role in supporting the Accommodation Manager and Assistant Accommodation Manager to ensure our holiday homes consistently meet the highest standards of cleanliness and presentation. In this hands‑on role, you’ll actively check quality, guide your team through their daily tasks, and help maintain an efficient, well‑organised operation that delivers an exceptional experience for every guest.

• Ensuring the consistent delivery of exceptionally clean, safe, and well‑maintained holiday homes for our guests.
• Conducting regular inspections and checks of holiday homes to ensure cleanliness standards are being met, taking action to fix any non‑compliance issues immediately.
• Cleaning holiday homes, lodges and glamping pods (where applicable) to our high brand standards.
• Ensuring your team have the right tools and stocks to do their job efficiently and effectively.
• Building positive relationships to resolve guest queries with minimal disruption to their stay with us.
• Creating a culture within your team to consistently deliver high standards and respond positively to guest feedback.
• Assist with the onboarding and training of new team members, providing ongoing development and support through on‑the‑job coaching.
• Provide your team with feedback and support based on performance data.
• Ensuring you and your team are compliant with health and safety regulations, COSHH and all other company policies and procedures.
• Monitor stock levels of cleaning supplies, linen and guest amenities, reporting low levels to the Accommodation Manager or Assistant Accommodation Manager.

• Experience supervising a team.
• The ability to access accommodation to perform checks and deliver hands‑on cleaning services, performing physical tasks including lifting, bending and standing for extended periods of time.
• The flexibility to work to suit business needs which includes weekends, evenings, and bank holidays as required.
• The ability to work at a fast pace, communicating and carrying out complex plans of work efficiently and effectively.
• A leadership style that gets the best out of diverse teams.
• A full UK driving licence.

• The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training.
• Employee Assistance Programme with a 24/7 confidential helpline for counselling and support – because your wellbeing is our top priority.
• A 50 % discount for you and a 25 % discount for friends and family when booking your holiday with us.
• A team member discount of 30 %, available on everything from food to drinks and leisure activities.
• Discounts on meal kits, local gyms and other brands to support your wellbeing.

Parkdean Resorts takes safeguarding seriously; therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to create an environment where people feel safe and comfortable discussing disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at Reasonable Adj
.