Guest Experience Manager -Luxury Hotel

Role:
Guest Experience Manager

Location:

Ambleside / Windemere / Kendal commutable

Salary/Package: £35k-£45k + Benefits

Exceptional Hospitality. Memorable Experiences. Luxury Service.

We are seeking an outstanding Guest Experience Manager to lead the front-of-house operation of a luxury hotel in the stunning lake district area. This is an exciting opportunity for a passionate hospitality professional who thrives on delivering exceptional guest experiences and setting the highest standards of service excellence.

As Guest Services Manager, you will be the face of the hotel, ensuring every guest receives a warm welcome, personalised attention, and a truly memorable stay. You will lead and inspire the Reception and Night Teams, creating a culture of excellence where attention to detail, genuine hospitality, and guest satisfaction are at the heart of everything we do.

The Role

Reporting to and working closely with the hotel senior management team, you will be responsible for the smooth and efficient operation of all guest-facing services, ensuring the delivery of a seamless luxury experience from arrival to departure.

Key responsibilities include:

• Leading, motivating and developing the R...