Office Assistant: Front Office

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Office Assistant

Full-Time, 40 hours/wk

Monday-Friday 8am-4:30pm

REST Center, Willimantic, CT

3199

The REST Center is a 24/7 community-based crisis stabilization program that provides a safe and supportive alternative to hospitalization for individuals experiencing mental health and/or substance use-related crises. The center offers short-term assessment, stabilization, nursing support, brief therapeutic interventions, peer support, medication evaluation, and connection to ongoing community services. Our multidisciplinary team works collaboratively to provide person-centered, trauma-informed, and recovery-focused care.

The goal is to help individuals stabilize, avoid unnecessary emergency department visits or hospitalizations, and successfully transition to the most appropriate level of care.

• Provides support of staff providing direct care functions and in concert with the administrative support team.
• Responsible for appointment scheduling and answering main telephone line in a busy clinic to assist physicians, therapists/extensive contact with clients and staff to coordinate appointments, supervision and meetings with multiple staff members.
• Assists patients with questions and requests.
• Triage clients to handle crisis situations that occur both with clients on the phone and in person. Acts as liaison with doctors and other providers when patient crisis occurs.
• Collects client self-pay fees, co-pays and rent payments.
• Assists new clients who have questions regarding available services. Refers clients to Assessment Center or Open Access.
• Maintains documentation and other methods of communication to maintain quality services.
• Maintains therapist and provider's schedule. Responsible for changes to schedule as necessary/assists staff with locating available rooms on short notice.
• Processes paperwork that needs to be reviewed by clinic staff. After paperwork has been reviewed ensures that paperwork is copied, scanned, mailed and filed as appropriate.
• Prepares miscellaneous correspondence for clinic staff.
• Maintains contact list.
• Prepares records for forwarding to other providers.
• Assists with tracking insurance authorization and preparation of forms.
• Verifies insurance for clients presenting for appointments.
• Assists with answering of main telephone lines and processing of calls/answers telephone calls from satellite offices when phones are on ‘roll-over’.
• Maintains office in a neat and organized manner, completes filing, faxing and copying requests as needed.
• Distributes daily mail.
• Maintains petty cash for staff.
• May perform other assignments and duties as area require.

Education: High School diploma or equivalent required.

Experience: Previous experience in an office or customer service setting required.

Licensure/Certification/Registration: Valid driver’s License

Be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!

• Comprehensive benefits packages include health insurance, ample paid time off (including your birthday!), employer contributions to your 403b Retirement Plan, and competitive insurance premiums with added discounts on pet, home and auto!
• Tuition reimbursement and professional development programs, including exclusive tuition discounts for CHR employees at several local colleges/universities
• Career development opportunities! FREE robust training curriculum,…