Case Manager, Supportive Program; WRCC WINDHAM

Direct Case Management Functions

• Establish rapport and working relationships with assigned clients, and work within a team approach to assist all clients within the PSH program.
• Provide initial and ongoing assessment of client needs and strengths.
• Develop and write comprehensive client service plans with client input and conduct regular reassessments of needs.
• Assist with understanding federal guidelines/expectations of rent subsidies, tenant obligations, and landlord relationships.
• Assist with crisis prevention/intervention.
• Perform home visits to client’s homes as needed and provide transportation for clients to secure benefits, find employment, obtain medical care, and meet basic needs.

• Liaison with landlords to establish appropriate housing options for clients.
• Assist in linking client with community support systems and agencies.
• Advocate for clients’ rights and access to services.
• Assist in providing overall case coordination and management.
• Follow agency and legal standards regarding confidentiality.

• Compliant with record‑keeping requirements that are consistent with program and agency standards.
• Maintains ongoing, accurate records and completes all documentation within set time frames.
• Completes all required documentation including assessments, service plans, progress notes, and outcome surveys.
• Attends and participates in staff meetings and Eastern Coordinated Access Network Meetings.
• Provides all information and timely updates directly to supervisor on all relevant issues.
• Database entry and use, including HMIS and Ddap.

• Bachelor’s Degree in social work, human services or related field OR 3+ years employment providing case management services.
• Computer literacy skills including Microsoft Office and Microsoft Word.
• Current driver’s license and automobile.
• Must be fully Covid‑19 vaccinated or willing to complete a series of vaccinations upon hiring.

WRCC is committed to proactively nurturing an agency‑wide culture that promotes and ensures equity, respect, inclusion and safety for all staff and those we serve regardless of race, color, national origin, age, gender, religion, sexual orientation and gender identity, socio‑economic background, or physical ability. WRCC welcomes job inquiries and applications from those with lived experience of homelessness.